I am frustrated beyond belief with Subaru. Bought a brand new 2012 Outback Premium 2.5 CVT at the end of June 2012. Took it in the first week in Oct because of a loud metallic ticking sound in the engine. Was told it was a timing belt pulley which was replaced. Drove it off the lot a week later and the sound was still there. They took it immediately back in and they diagnosed it as a terminal transmission issue after 2 weeks. Well, here I am on the 13th of Dec. and finally got word that Subaru shipped my new warranty transmission from Japan! It will be here in a week and should be about 3-4 days after that that my car will finally be ready. It is covered under warranty, so I am grateful for that. However, I've now made 3 consecutive car payments (Oct.10, Nov.10 and Dec.10) on a vehicle I have not seen in well over 2 months and, based on previous missed deadlines from Subaru, probably not going to see it again before the New Year.
Here's my question: what should I expect from Subaru for this incredible inconvenience? I mean, I am looking at a new car for the fiance and was strongly considering a Subaru for her, but that is NOT going to happen now. I've never had an issue on a new car and certainly never had one take this long to make right. Is it reasonable to request they swap my car (6,000 miles) on the ODO for a new one? Should I ask for a free 100k warranty? What would you do in my shoes?
I have actually considered accepting my car back once it's repaired and immediately trading it in on another manufacturer such as Kia or Hyundai as I have very, very little faith in Subaru going forward from a service perspective.
Here's my question: what should I expect from Subaru for this incredible inconvenience? I mean, I am looking at a new car for the fiance and was strongly considering a Subaru for her, but that is NOT going to happen now. I've never had an issue on a new car and certainly never had one take this long to make right. Is it reasonable to request they swap my car (6,000 miles) on the ODO for a new one? Should I ask for a free 100k warranty? What would you do in my shoes?
I have actually considered accepting my car back once it's repaired and immediately trading it in on another manufacturer such as Kia or Hyundai as I have very, very little faith in Subaru going forward from a service perspective.