My wife and I bought a new 2013 Outback limited. We brought it home and I was walking the car that night in the garage, looking at everything. We noticed the rear passenger door was sticking out just above the molding.
I looked at the other side, and while it was also not perfectly flush, it was much better than the passenger side.
I took the car back the next morning pointed it out, service said they had never seen that before. They took pictures and were very nice but I was not thrilled with the potential fix idea of a loaner and the body shop.
Being mostly my wife's car, she was not happy and called the dealership GM. He was fantastic and said "no problem, we will find you a new one, come back tomorrow."
They did and we swapped it out hassle free. I am a giant fan of that dealership, sales staff and GM!! They had the best price I could find, were easy to work with and very professional.
That could have been a real hassle and it was hard to really embrace the car with that issue. We do love this car and it fits our needs perfectly!
The doors on the new one they gave us fit damb near perfect but still they seem to close just outside the molding behind. Not noticeable unless you have gone through what we went through.
It got me wondering, I thought these were made and assembled in Japan. But sounds like they are partially assembled in Japan and then finished in Indiana.
I have a few questions...
1) Has anyone else noticed the door alignment or had similar door alignment issues?
2) What part of this wagon is assembled in Japan and what part is finished here in the US? I am hoping the engine comes complete from Japan and is just dropped into place or something like that.
Chris
I looked at the other side, and while it was also not perfectly flush, it was much better than the passenger side.
I took the car back the next morning pointed it out, service said they had never seen that before. They took pictures and were very nice but I was not thrilled with the potential fix idea of a loaner and the body shop.
Being mostly my wife's car, she was not happy and called the dealership GM. He was fantastic and said "no problem, we will find you a new one, come back tomorrow."
They did and we swapped it out hassle free. I am a giant fan of that dealership, sales staff and GM!! They had the best price I could find, were easy to work with and very professional.
That could have been a real hassle and it was hard to really embrace the car with that issue. We do love this car and it fits our needs perfectly!
The doors on the new one they gave us fit damb near perfect but still they seem to close just outside the molding behind. Not noticeable unless you have gone through what we went through.
It got me wondering, I thought these were made and assembled in Japan. But sounds like they are partially assembled in Japan and then finished in Indiana.
I have a few questions...
1) Has anyone else noticed the door alignment or had similar door alignment issues?
2) What part of this wagon is assembled in Japan and what part is finished here in the US? I am hoping the engine comes complete from Japan and is just dropped into place or something like that.
Chris
