Hey. Need some advice. I had three keys with by 2006 Outback, but when I picked up my new 2017 last week the dealer only gave me 1 working key. The second one wasn't even to my car--- maybe for another car in the lot? And, no valet key. I have called three times but my sales guy hasn't given me any suitable response - saying he'd get back to me. Isn't this a major security thing? What would be the fastest way to get my keys? Is this commonplace?
New Outback, but only received 1 working key from dealer:(
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Submissions are now being taken for AUGUST OUTBACK OF THE MONTH
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Then you need to work your way up the chain, as this guy clearly has other priorities. Ask to speak to the owner; that should get their attention.
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If your 2017 is brand new, then yes you should work your way up for a key. If it's a used/CPO/ etc the typically only guarantee 1 key, so if that's the case you'll have to buy a spare. My 2015 was CPO and I only got one. My Former 13 crosstrek was Also CPO from the same dealer and I got all 3 keys. So it's really just what the previous owner turns in.
To qualify for a CPO the car has to have all the keys and the key ID tag! It's on the CPO checklist!
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Crapsticks.
This is the last nail in the coffin of me using that dealer I believe. I freaking called and asked about the key. And yet I had to pay to have one cut. Nothing to do about it now of course 8 months later. But...
I just dug out my CPO checklist, whoever did it literally checked the "no" box for everything. On top of that, they marked the same for 2 sets of keys.
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