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2018 Outback 2.5i Limited
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Discussion Starter · #1 ·
Greetings, all.

We just took possession of a 2018 Subaru Outback Limited, are in the midst of a fairly steep learning curve.

One thing I have not been able to figure out is where the message "Advisory Notice - No Signal" comes from, what it means, and how to either resolve it or disable it for good. Keeps popping up on the center display in a bright green outline and is a bit annoying.

Can anyone help me with this?

Many thanks,

David
 

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Premium Member
2016 Ice Silver Outback 2.5i Limited with moonroof, nav, keyless entry and remote start
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23 Posts
I don't know for sure, but does it happen when you are driving, standing still or both?

My '16 kept telling me my phone was disconnecting and then reconnect. Could be something similar, just different wording. Was intermittent, then stopped completely. Dealer tech guy said it was a weak signal with the phone.

If it's while driving could it be the satellite radio losing signal? Heavy tree cover, over passes, buildings in the way?

In either case, check with the dealer. Does the dealer have a "Delivery Specialist" that went over the car with you after the purchase? You could also check with service to see if it's a common issue.

Good luck.
 

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Registered
2018 Outback 2.5i Limited
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3 Posts
Discussion Starter · #3 ·
I don't know for sure, but does it happen when you are driving, standing still or both?

My '16 kept telling me my phone was disconnecting and then reconnect. Could be something similar, just different wording. Was intermittent, then stopped completely. Dealer tech guy said it was a weak signal with the phone.

If it's while driving could it be the satellite radio losing signal? Heavy tree cover, over passes, buildings in the way?

In either case, check with the dealer. Does the dealer have a "Delivery Specialist" that went over the car with you after the purchase? You could also check with service to see if it's a common issue.

Good luck.
Thanks for the reply, John.

Not sure it's a phone thing. I haven't had any problems with that functionality.

It might be a satellite connectivity issue. I live in Southeast Alaska (Juneau). We have plenty of mountainous terrain, although there are locations where you're well out in the flats. The Big Green Button presents itself whether I'm driving or not, mountains nearby or not. In any event, this does bear further exploration.

The local dealership does not have a delivery specialist. When it came time to take possession of the vehicle, I forked over the check, was given the keys and a cursory prep session, and was on my way. I probably should have re-calibrated my expectations.

Which leads me to my Ventilation of the Day. Please take a seat by the roaring Yule log, grab a snifter of brandy and your finest cohiba, and forgive me for indulging myself.

I'm not at all happy with the entire experience of buying a Subaru (yes, the dealership knows and so does corporate).

In The Beginning, I explored buying the vehicle in Seattle. Washington state does not impose their confiscatory sales tax on residents of states that do not have state sales taxes. Alaska is one of those states. In the past, we have bought cars in Seattle for that reason. Also, it's usually the case that things are simply less expensive down there (economies of scale and all that jazz). In one case, we saved thousands of dollars over what we would have paid for the same vehicle (a Toyota 4-Runner) in Anchorage, where we were living at the time. This takes into account the cost of barging the vehicle up to Anchorage.

This transaction was destined to be different, due to the fact that Subaru now has a corporate policy prohibiting dealerships from selling vehicles to prospective buyers who live within 200 or 250 miles of a dealership. Well, let me modify that by saying that they are allowed to sell up to three vehicles a month to such "outsiders". Dealerships that violate this policy are subject to severe consequences, e.g., a reduction in their quota of vehicles. Alternatively, we could have gone down there and bought a vehicle, but it would have had to to be titled in Washington state and the purchase would be subject to the sales tax. Then we'd have to title it in Alaska once we got it back home. It wasn't worth it, nor was it feasible because we do not have a Washington address.

The two Seattle-based Subaru dealerships I contacted refused to do business with us given the corporate policy - one claimed that "the bookkeeping was too hard". The other eventually agreed to make us "one of the lucky three" but by then, we had struck a deal with the dealership here in Juneau, and I felt it would be unscrupulous to back out of the transaction.

Closer to delivery, my wife shared our experience with two of her siblings. They thought she was making up the story about a corporate exclusion. They live here and had purchased their Subarus from a Seattle dealership (one of which I had contacted) and recently received solicitations from that dealership to bring their rigs down and trade them in for newer models. Made me wonder why we were being treated differently. Maybe it was because they would be repeat customers? The truth is out there somewhere!

In any event, the vehicle we bought had to be factory-assembled, a 9-week process. There are three accessory items that would not be factory-installed. The dealership would put them on when the vehicle got here. When we got to the dealership to take possession, we were told that two of the accessories - side window and moon-roof wind deflectors - had not been installed and were back-ordered. This did not make sense to me. It is not credible that the factory didn't have a supply of wind deflectors on hand that they could have placed in the vehicle prior to shipping it out. They are not large items and would have easily fit inside. In the unlikely event that the factory was out of deflectors, the dealership could have ordered them so that they would be on hand when the vehicle got here. We checked with the Subaru dealership in Anchorage and they said they had plenty of these items and would have expedited them to Juneau, no problem. But neither happened. Probably seems like a little thing to others, but it's just another patch in the crazy quilt that is this transaction - an altogether avoidable communications disconnect between the factory and the dealership.

There were other annoyances that I won't go into here. The bottom line is that I love the vehicle but hate the experience. Buying a car is stressful enough without having to put up with this kind of ... stuff (not the word I want to use). First impressions are lasting and this was not a good experience.

Thank you for listening. Merry Christmas, and now back to dealing with The Big Green Button!
 

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Premium Member
2016 Ice Silver Outback 2.5i Limited with moonroof, nav, keyless entry and remote start
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Any updates from the dealer?
 
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