Subaru Outback Forums banner

1 - 20 of 34 Posts

·
Registered
Joined
·
21 Posts
Discussion Starter #1
So new to the forum and been looking at outbacks for my wife. We're in northern NJ and after test driving a whole bunch of cars/manufactures...We're now set on Subaru and looking at getting an outback.

We've gotten pricing both from sales and from online and it looks like it's best to get pricing form a dealership via online department then come in.

One of the good things about my wife she knows exactly what she wants.

So I find a dealer in south west Jersey who already has a car on the lot just missing 2-3 options/accessories and another in north Jersey who has one set on order for Dec and missing about the same number of options/accessories.

So get pricing from the southern one really good price about $850 of accessories needs to be added at the dealer(but dealer added isn't warranty as factory added is)

I contact the northern dealer via email and said can you beat southern dealer pricing for their vin# + the additional needed parts. I get contacted via text(as requested either text/email) and says we can do a good price and it's near the south's pricing and we go back and fourth and I'm checking on points that the order will then have and agreed to meet that evening after my work. 530-6ish but anyone knows north Jersey that can easily turn into 6:30-7.

Before we leave my wife and I come up with signal that would agree to pull the trigger...we'd text our anniversary date.

We get there at 6:30pm(yep traffic plus I had to stop for meds for an ear infection that I have). On way there see he text's me to see when coming said 6:30.

So we get there and my wife has her lists of must and we go down the list and compare to what he has. Turns out 2 are missing from the deal...One I missed but one seemed to be left off that I thought was on their originally website listing. So I have my phone out to bring that up and also make sure I'm comparing the southern deal. Again was going to be loose about the difference since it would save a day trip and if anything wrong having to always travel back and fourth to the sourthern dealer...but still not bad cause you can get anywhere in NJ in about 1.5-2 hours max. But still better to try and get from northern cause closer and order would all be covered factory warranty.

Ok back to the story....
So originally the Northern pricing was about $5-600 more and now starting to look like $1,200...Again something was nagging me about the options and pricing...Then the salesman came out and said it...They had re-packaged the car with the options I mentioned...and just those in my text. Meaning 1) the stripped the accessories out from their web posting and just 2) added the options in from my text and NOT 3) just adding the 2 options missing from their original web posting and quoted price from that.

He said maybe can do another 120 off... I said go talk to the manager we are about $500 off another deal...
The dealership turns the heat up(what is this a Atlantic City/Vegas casino? lol) we've read about this tactic.
He comes back and I had noticed another glaring thing missing(since had both web pages open) ...the autodimming side mirrors! I asked for price add them....about $250... I said can you split that difference....
They said no to even his suggested $120 off
They said no to split difference with mirrors..
I go with my gut and I text my wife NOT our anniversary number and she nods ok.

We tell him we are going to not take the deal...and here is after we left struck us both funny especially since I've done sales in the past.

The first thing sales guy does is accuse me of trying to make other deals the whole time I was there since I was on the phone the whole time. I stopped him right there and said no sir I just brought up their website to make sure stuff was matching(oh and it wasn't go figure). Plus hello how me and my wife were talking! As well as I was using the calculator on my phone...Plus I said I already had a better deal but still came to their dealership.
Second he then says we wasted his time because he had to stay 2 hours later for us to get there...I'm sorry that I had to work gee wiz and can't get to you early in the day.( but the way we weren't there more than 30-45minutes) buy I'm sure he'd be happy if we closed the deal and earned that phat commission.

It's amazing how some sales people can easily turn the greedy head which confirmed my gut instinct. I would have never complained about my hours, nor accuse a customer of doing their research is a bad thing. Not like it was a hard sell for this guy...He didn't have to take us test driving, he didn't have to go over all the cars functions...We pretty much said we want to buy. Just surprised that his manager didn't come over and see about finishing the deal. Seems like no one wants to do deals anymore.

Sometimes you just have to walk away. They might have been able to close if I had an ambassador coupon but then maybe not. Once I got home and realized all the other accessories that got pulled really made me shake my head.
 

·
Registered
2021 Outback Onyx Edition XT
Joined
·
1,928 Posts
So new to the forum and been looking at outbacks for my wife. We're in northern NJ and after test driving a whole bunch of cars/manufactures...We're now set on Subaru and looking at getting an outback.

We've gotten pricing both from sales and from online and it looks like it's best to get pricing form a dealership via online department then come in.

One of the good things about my wife she knows exactly what she wants.

So I find a dealer in south west Jersey who already has a car on the lot just missing 2-3 options/accessories and another in north Jersey who has one set on order for Dec and missing about the same number of options/accessories.

So get pricing from the southern one really good price about $850 of accessories needs to be added at the dealer(but dealer added isn't warranty as factory added is)

I contact the northern dealer via email and said can you beat southern dealer pricing for their vin# + the additional needed parts. I get contacted via text(as requested either text/email) and says we can do a good price and it's near the south's pricing and we go back and fourth and I'm checking on points that the order will then have and agreed to meet that evening after my work. 530-6ish but anyone knows north Jersey that can easily turn into 6:30-7.

Before we leave my wife and I come up with signal that would agree to pull the trigger...we'd text our anniversary date.

We get there at 6:30pm(yep traffic plus I had to stop for meds for an ear infection that I have). On way there see he text's me to see when coming said 6:30.

So we get there and my wife has her lists of must and we go down the list and compare to what he has. Turns out 2 are missing from the deal...One I missed but one seemed to be left off that I thought was on their originally website listing. So I have my phone out to bring that up and also make sure I'm comparing the southern deal. Again was going to be loose about the difference since it would save a day trip and if anything wrong having to always travel back and fourth to the sourthern dealer...but still not bad cause you can get anywhere in NJ in about 1.5-2 hours max. But still better to try and get from northern cause closer and order would all be covered factory warranty.

Ok back to the story....
So originally the Northern pricing was about $5-600 more and now starting to look like $1,200...Again something was nagging me about the options and pricing...Then the salesman came out and said it...They had re-packaged the car with the options I mentioned...and just those in my text. Meaning 1) the stripped the accessories out from their web posting and just 2) added the options in from my text and NOT 3) just adding the 2 options missing from their original web posting and quoted price from that.

He said maybe can do another 120 off... I said go talk to the manager we are about $500 off another deal...
The dealership turns the heat up(what is this a Atlantic City/Vegas casino? lol) we've read about this tactic.
He comes back and I had noticed another glaring thing missing(since had both web pages open) ...the autodimming side mirrors! I asked for price add them....about $250... I said can you split that difference....
They said no to even his suggested $120 off
They said no to split difference with mirrors..
I go with my gut and I text my wife NOT our anniversary number and she nods ok.

We tell him we are going to not take the deal...and here is after we left struck us both funny especially since I've done sales in the past.

The first thing sales guy does is accuse me of trying to make other deals the whole time I was there since I was on the phone the whole time. I stopped him right there and said no sir I just brought up their website to make sure stuff was matching(oh and it wasn't go figure). Plus hello how me and my wife were talking! As well as I was using the calculator on my phone...Plus I said I already had a better deal but still came to their dealership.
Second he then says we wasted his time because he had to stay 2 hours later for us to get there...I'm sorry that I had to work gee wiz and can't get to you early in the day.( but the way we weren't there more than 30-45minutes) buy I'm sure he'd be happy if we closed the deal and earned that phat commission.

It's amazing how some sales people can easily turn the greedy head which confirmed my gut instinct. I would have never complained about my hours, nor accuse a customer of doing their research is a bad thing. Not like it was a hard sell for this guy...He didn't have to take us test driving, he didn't have to go over all the cars functions...We pretty much said we want to buy. Just surprised that his manager didn't come over and see about finishing the deal. Seems like no one wants to do deals anymore.

Sometimes you just have to walk away. They might have been able to close if I had an ambassador coupon but then maybe not. Once I got home and realized all the other accessories that got pulled really made me shake my head.
Fun times. I’m in northern NJ too. Where were you shopping at? I ended up getting my last Subie from Pine Belt in Lakewood because I had less than stellar experiences up here. They had some interesting tactics too but at the end the price worked.
 

·
Registered
2018 3.6 Outback with Eyesight, etc
Joined
·
190 Posts
@a3mediallc: If you purchase Subaru accessories from the dealer at the time of sale to be installed on your car, (you want them listed on the Bill of Sale), then the three year/36 month warranty applies. Good luck on your purchase.
 

·
Registered
Joined
·
21 Posts
Discussion Starter #4
Fun times. I’m in northern NJ too. Where were you shopping at? I ended up getting my last Subie from Pine Belt in Lakewood because I had less than stellar experiences up here. They had some interesting tactics too but at the end the price worked.
We shopping more maybe Ramsey....I'm waiting for a on quote now from them with online guy and sales person who gave us some tips. I won't reveal the place from last night until our deals are done. We did get great quote from Hamilton again would be a drive if there is any issue.
 

·
Registered
2021 Outback Onyx Edition XT
Joined
·
1,928 Posts
Fun times. I’m in northern NJ too. Where were you shopping at? I ended up getting my last Subie from Pine Belt in Lakewood because I had less than stellar experiences up here. They had some interesting tactics too but at the end the price worked.
We shopping more maybe Ramsey....I'm waiting for a on quote now from them with online guy and sales person who gave us some tips. I won't reveal the place from last night until our deals are done. We did get great quote from Hamilton again would be a drive if there is any issue.
So you’re dealing with Ramsey off 17? I had a less than stellar experience with Lynnes in Bloomfield but that was over 10 years ago.

When I need dealer service done I go to Liberty up in Emerson.
 

·
Registered
2016 Outback Ltd 2.5 eyesight Nav push button Hole in roof, Lapis Blue
Joined
·
738 Posts
I had a good experience with Ramsey, traded my 2010 for a 2016 a year ago. I had the price nailed down via email after shopping online and inquiring with 6 or 7 dealers that had what we wanted in stock. I think all dealers get tired of the internet inquires I had a conversation with the sales guy / manager and they said only like 5% or so of the people end up closing the deal when they say they will it's a rough business on their end as well a lot of the time. I had no need to upgrade at the time but the price was right even had a good idea what they would give me for the trade sight unseen and in the end they upped their offer for my car without me pushing. Of course they tried to sell me all sorts of extra coverage at closing but I only wanted a extended warrantee any knew what I was willing to pay for it (very little over their TRUE cost for it).

All sides were happy, no stress involved at all. There is never a need to make these things adversarial at all, do your research know what you want and what you are willing to pay shop around and find a person you are comfortable dealing with, if it doesn't work out leave and decide what side had unrealistic expectations.

Live and be Happy!!

#subaruambassadors
 

·
Registered
2017 OB Limited 3.6
Joined
·
114 Posts
The last two cars I bought I went in with a written offer on the model, color and list of accessories I wanted and what I was willing to pay. On the first car the offer was initially rejected. I shook the salesman's hand and headed home. I received a call before I got home taking the deal. The next car we went back and forth a bit on the price because what I wanted wasn't on the lot and they wanted me to pay charges to get the car there. I declined. We haggled a little more on the price and came to an agreement. I don't understand why you would want to substitute features for the car you wanted? You allowed another variable to come into the discussion.
 

·
Registered
2021 Outback Onyx Edition XT
Joined
·
1,928 Posts
Agree on the accessories. Just get what you want, don't get what you don't want. I got in an argument with the Honda dealership picking up my wife's car a few years ago because it came with some accessories I didn't want. I went so far as to tell them to remove them if they wanted me to make the deal and they just ended up giving them to me for free. Wheel Locks? Whatever. I took them off as soon as I could. One more thing for me and the Mrs. to forget about when we bring the thing in for service.

I ended up paying for some extra accessories I didn't care about on my Outback because of the time crunch I was in back in April 2011. Inventory was drying up, and unless I wanted to wait for late-summer for the '12 model year to arrive, I had to pull the trigger. I eventually ended up taking off the "moonroof air deflector" because it was extremely noisy at highway speeds among other accessories.

Next time I'm absolutely doing a factory order.
 

·
Registered
2012 Outback Ltd 3.6r
Joined
·
490 Posts
I generally hate going to dealerships, unless I know somebody that works there. Don't care if that's a Subaru, GMC, Ford, Toyota, or you name it. Hate sitting there for hours, just to get the pricing I wanted to begin with....if you sit long enough, it's sometimes amazing how much little money comes out of here, there, and everywhere. (Like it's hidden in the wood work).

Thankfully, the last couple of purchases (Subaru) have been pain free. Not sure where you're at in South West NJ, but Miller has been pretty darn good. They don't get pushy, and have pleasing to deal with. Now to be fully openly honest, once we began talking turkey, I then brought up my brother works across the lot at their Ford dealership. (Mind you the numbers weren't bad to begin with). They asked who it was, and grabbed their invoice book and proceeded to price my wife's Crosstrek at $100 below the stated dealer invoice (real invoice)....this was on a brand new 2018 Crosstrek, which they're many times selling before they truck arrives to deliver it. (We bought ours right off the carrier that hadn't yet arrived, as it matched my wife's wish list).
 

·
Registered
2021 Outback Onyx Edition XT
Joined
·
1,928 Posts
For what it's worth I've also heard some very good things about Car Brokers that negotiate for you, for a price. A little bit better of a deal compared to, say, the "Costco Auto Concierge" or "TrueCar" services. But, I do like using TC for a check and balance going forward.
 

·
Registered
Joined
·
22,836 Posts
Costco is one of the largest. Here is how it works.

To leverage the Costco name and reputation a dealer signs up and must maintain positive feed back from the buyers and stay within a set % over vehicle invoice. There is no Costco broker. The dealers who opt for the Costco customer feed contact you. In my area the only dealers who participate are in locations that are in tough spots to visit they use it as a traffic generator to get people in the door. If negotiating with typical car sales men isnt your cup of tea Costco route can save you some money and help skip some if the dealer drama. But if your good at negotiating and have time to play the dealer game you can do better on pricing.

I’ve bought several cars in recent years for elder family, my self etc.

Edmunds.com their buying tips are dead on read them. Its a great read and helps get you set for the dealer dance.

Today the buyers who do well know more about the car they want than the sales staff. The last new car I bought was for my wife. A 2016 Ford. It took me about an hour online to figure out I had 12 dealers within 60 min of my house. A few of them were owned by the same Auto group which means you view them as one dealer with multiple locations. I also had a rough idea of the inventory potentially there were 110 cars that had the range of options I wanted. Meaning the dealers lost all their negotiation power there was no issue with Supply and Demand. I could essentially order the exact car I wanted via email contact followed up with a phone call to make it clear I was buying a car and the first dealer to come up with my car at invoice price gets my business.

My local dealer was hands down the biggest umm $&@-!... His best was a yr old lot queen, wrong color MSRP take it or leave it. I simply said ok thanks. That set my expectation dealing with them.

A dealer 60min away cracked the code offered me a current yr at Invoice. Wrong color. Keep in mind all the inventory within 100 miles is accessable to any dealer easliy via dealer swaps! I could have said great make it white and I’m there. The dealer would have simply gone into the inventory system and swapped their black one for the white one. Probably the very same white car at my local dealer I ended up buying!

I simply called my local guy up and asked if he was ready to sell a car? Or if he was a car collector? That set the stage that I wasnt screwing around. I asked if he really wanted a local customer to buy from his competition? He sighed and said OK which car and for what?

I gave him the exact trim, colors, options and told him Invoice. He sighed again and said Ill call you back. 30 min later he calls says they are pulling the car out of their off site lot , unwrapping it confirmed the price ie invoice. I said great we’ll be there in 2hours. Took the car for a short ride, inspected it found it was ofdly missing the built in garage door opener. He agreed to cover that have it installed. $300 value.
45 minutes in and out! The following weekend a kid came to the house and installed the homelink mirror with garage opener.

My total time spent driving looking at and buying that car was about 3 hours. Not counting phone calls, emails and research time.

Subaru purchasing is harder! Subaru does not over produce. Inventory is managed better regarding maintaining sales value. So its harder to get Invoice like pricing the dealer has less reason to deal. They also have time they dont have lot queens costing them financing fees every month.

Find the model, color/colors you want and simply call around tell them what you want and what you’ll pay. Keep in mind one of the dealers will have a need to add # of units sold and if they dont have your car they’ll simply find it and swap with another dealer.

Then go inspect it do the deal and go home.

Dont waste your time driving to the dealers, dealing with the lot jockies.
 

·
Premium Member
2017 outback Touring 2.5
Joined
·
8 Posts
I ordered a 2017 Touring in August of 2016. I had one of those VW TDI diesels. We did the online thing, I think that it was Edmunds. We got 5 reply's and went with a dealer that has a good reputation for service. Got a fair price and the service has been great, just had the 30,000 mile one done after having the car for one year. We got the Touring because we just didn't want to deal with "packages". It comes with everything.:wink2:
 

·
Registered
2021 Outback Onyx Edition XT
Joined
·
1,928 Posts
Thanks @subiesailor ... sounds like factory order is the way to go...
 

·
Registered
Joined
·
21 Posts
Discussion Starter #18
Thanks @subiesailor ... sounds like factory order is the way to go...
Wife and I have been watching the dealer websites and when we see where they've added a car with generic pictures we're assuming it's on order from the plant by the dealer already...We've then emailed these dealers if they can have the car configured with the things we want. Our thinking is they already have it on order thus trying to negate special order premium pricing and destination since it's Already being shipped..Then some of the options might get put on at port of call but this is still considered factory installed...Oddly our port of call is Boston for our area and NOT Newark or Port Elizabeth.
 

·
On the Super Mod Squad
2002 3.0 VDC Wag + 2018 2.5 Leg Ltd
Joined
·
26,318 Posts
Wife and I have been watching the dealer websites and when we see where they've added a car with generic pictures we're assuming it's on order from the plant by the dealer already...We've then emailed these dealers if they can have the car configured with the things we want. Our thinking is they already have it on order thus trying to negate special order premium pricing and destination since it's Already being shipped..Then some of the options might get put on at port of call but this is still considered factory installed...Oddly our port of call is Boston for our area and NOT Newark or Port Elizabeth.
Rhode Island is where subaru assembles the orders going to the dealers in Jersey. (so in theory the tractor trailer headed to you local dealers will have a mix of american made outbacks/ legacy and japan made impreza / crosstrek, foresters.)

maybe someday all subaru car types sold in america can come down lines at the Lafayette Indiana plant, but not yet.. all US sold foresters maybe made there now for all I know.


If you want to see the port on a map...

Norad, Inc = (North Atlantic Distribution inc).
at
100 Tidal Dr, North Kingstown, RI 02852


I think other car companies import there too for the new england area, vs. putting in at the port of NY/NJ. (VW, some toyota etc. )

______

but if you can iron down a dealer on price,
they can order you a car and you can stop trying to get exactly what you want on the luck of their draw or them trading around to get you the one you want.
 

·
Registered
2003 Forester 2.5 X 2011 Legacy 2.5
Joined
·
27 Posts
I'm in north NJ as well, right on the border with Rockland County. I set my mind on purchasing in NY state due to lower dealer fees. So far I'm not getting much pricing over the web (NJ or NY). They all want you to call...no thanks. I used to work for a dealer. I know the game.
 
1 - 20 of 34 Posts
Top