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Premium Member
2006 wrx
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184 Posts
Discussion Starter · #1 · (Edited)
Hi Everyone,

I hope this doesn't freak any owners or potential owners out. I am posting this to clear up a lot of the speculation I am starting to see. I feel real information can alleviate frustration, hyperbole and panic.

I thought I would share the official info we received from SOA about the stop sale/ recall on certain 2016/17 (I know, we can even order the 17s yet) Outbacks and Legacys.

The recall is for a steering column that may not have been manufactured to specifications. Subaru found an indication that there may be a potential issue and is taking care of it before it can become a real problem.

The Stop Sale is because it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall until the recall is repaired/ remedied.

Note that a having a VIN on the list below does not necessarily mean that it has one of the defective steering columns. Only certain cars have it and the lot number on the steering column has to be checked to know for certain.


----Dealership Notice from Subaru of America----

IMMEDIATE STOP SALE ORDER – NEW RECALL CAMPAIGN WTD-65


We regret to inform you that an immediate stop sale order must be placed on
certain 2016 and 2017 model year Legacy and Outback vehicles.


Subaru of America, Inc. has determined that a defect, which relates to motor vehicle safety, exists on these vehicles. Recall code WTD-65 will be assigned to this recall campaign.
This affects certain vehicles within the VIN ranges listed below. Please note that not all vehicles
within the VIN ranges are affected.

Your Region/Distributor will provide you with a detailed list of affected new unsold inventory units [that is for dealers, for customers that already own their cars, you can log into your My Subaru account. SOA will be notifying owners directly via first class mail. The service department at your local dealer may be overwhelmed with inquiries on this, so please be patience with them.]Until you receive your list, any vehicle in inventory within the VIN ranges below must not be
test-driven or sold.


Models Potentially Affected VIN Range (last 8 digits)

2016 Legacy -- From G3045004 to G3059641

2016 Outback -- From G3307507 to G3346346

2017 Legacy -- From H3002001 to H3002024

2017 Outback -- From H3200001 to H3200048



Description of the Safety Defect and Safety Hazard

The steering column in affected vehicles may not have been manufactured to specification. This
could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.

To remedy this condition, it is necessary to inspect the lot number of the steering column. If the vehicle contains a steering column with one of the affected lot numbers, the steering column must
be replaced.

If you have any of the affected models in inventory, please ensure that your sales and service staff
are immediately notified that the unit(s) are un-saleable until the recall campaign is completed and
the claim is submitted.


Please be advised that it is a violation of Federal law for a dealer to deliver a new motor
vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any
Authorized Subaru Retailer failing to perform the applicable service procedures to correct
all affected vehicles in their inventory prior to the vehicle being placed in service may be
subject to civil penalties of up to $6,000 per violation (i.e., for each vehicle), as provided in
49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.



Repair Parts and Instructions
We are in the process of obtaining repair parts. The WTD-65 repair procedure bulletin will be
posted in the near future.

Owner Notification
Subaru will notify affected vehicle owners by first class mail as soon as possible. Dealers will be
advised in advance of owner notification.

----END Dealership Notice END----


-JMart
 

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Super Moderator
2016 3.6 Limited with ES
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2,910 Posts
Thanks for posting that.

So other than the steering column possibly coming off in my hands, I'm good to go? The stop sale didn't say we shouldn't drive until the inspection is performed.
 

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Master Caster
2005 XT, Mildly Modified...2006 XT Limited, Highly Modifed
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16,221 Posts
Someone from the industry...at least
 

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Onyx, 2008 LL Bean 3.0R and 2017 Honda Civic Hatchback Sport Touring
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4,111 Posts
I'm amused by this wording, "This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash." Yeh, I'd say greatly increasing the risk of a crash. Almost guaranteeing it. I never take the ability to steer for granted when trying to avoid a crash or just every day driving.

I bet they'll have it sorted out in no time. Better than GM who waited years before deciding to let us know about the ignition problem that greatly increased the risk of a crash.
 

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5 Posts
Thanks for the update very helpful. So as a potential owner doens't freak me out, but does seem like my dealer could have looked at the Lot number today to determine if the car is affected. Waiting patiently but if no update tomorrow will move on.
 

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Super Moderator
2016 3.6 Limited with ES
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2,910 Posts
Waiting patiently but if no update tomorrow will move on.
You also jump up and down screaming at the microwave, "Hurry, Hurry!"?

Seriously, if a dealer posts here they don't enough info today to perform the inspection you're going to call that a irrevocable reflection on Subaru in general and move on to another car brand tomorrow morning? WTF? Did I read your intentions correctly?
 

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2016 Outback 3.6R
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69 Posts
I wonder what the "lot number" is? Tell me where to look and what numbers to be aware of and I'll go out in my garage and check it now. My car is within the affected serial number range and yes, I'm about to head out on a road trip with it tomorrow.
 

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Super Moderator
2016 3.6 Limited with ES
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2,910 Posts
My VIN does not fall into that range but instead precedes it. My car has a mid Jan 2016 manufacture date.
 

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You also jump up and down screaming at the microwave, "Hurry, Hurry!"?

Seriously, if a dealer posts here they don't enough info today to perform the inspection you're going to call that a irrevocable reflection on Subaru in general and move on to another car brand tomorrow morning? WTF? Did I read your intentions correctly?
That is not what was posted. What I read is that in order to see if a particular car is affected someone needs to look at the Lot number on the steering column, I don't think that should take 2 days. I didn't say I would move on from Subaru, I said I would move on. First step will be to determine if my dealer has another option that is not affected, 2nd step will be to contact other dealers in the area. If I can not buy a car withing a couple days from Subaru, yes I will move on to another car. We need car now, not in a few days or weeks.

Yes it is a reflection on Subaru in general, we had other options on Saturday and choose Subaru, but was pretty close tie. So in that case if the difference is the other manufacturer can deliver a car and Subaru can't then yes I will go with the other option.
 

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2016 3.6R Outback; tungsten metallic with E/S and every option. I also have a Samsung Note 8 smartphone for trouble-free Bluetooth functionality.
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1,367 Posts
My VIN does not fall into that range but instead precedes it. My car has a mid Jan 2016 manufacture date.

Yeah, this looks to be very new VINs.
 

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Premium Member
2006 wrx
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184 Posts
Discussion Starter · #11 ·
So other than the steering column possibly coming off in my hands, I'm good to go? The stop sale didn't say we shouldn't drive until the inspection is performed.
SOA did not issue a 'do not drive' al la Porsche with the GT3 engine fires a couple of years ago. SOA has not said anything to us either way but Subaru is hypersensitive to safety, so keep that in mind when deciding what to do.

I'm amused by this wording, "This could allow ..., increasing the risk of a crash." Yeh, I'd say greatly increasing the risk of a crash. Almost guaranteeing it. I never take the ability to steer for granted when trying to avoid a crash or just every day driving.
I've read lots of recall notices (off Autoblog for our competitors:grin2:) and they all seem to contain that increasing the risk of a crash. phrase. The lawyers seem to love it:wink2:

Thanks for the update very helpful. So as a potential owner doens't freak me out, but does seem like my dealer could have looked at the Lot number today to determine if the car is affected. Waiting patiently but if no update tomorrow will move on.
Subaru just released the lot numbers this morning so now the service departments have to coordinate inspection and repair. They do have other cars that are already in for service and only so many bays and techs. Your sales manager will be push it to be a priority but it is a balancing act. I certainly don't envy my service manager right now.

I wonder what the "lot number" is? Tell me where to look and what numbers to be aware of and I'll go out in my garage and check it now. My car is within the affected serial number range and yes, I'm about to head out on a road trip with it tomorrow.
I don't think SOA will release that as they have to have their service departments personally inspect the vehicles to clear the recalls. It's an Federal regulation thing. Check with your service department and they may be able to get it inspected before you go.


-JMart
 

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Super Moderator
2016 3.6 Limited with ES
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2,910 Posts
That is not what was posted. What I read is that in order to see if a particular car is affected someone needs to look at the Lot number on the steering column, I don't think that should take 2 days. I didn't say I would move on from Subaru, I said I would move on. First step will be to determine if my dealer has another option that is not affected, 2nd step will be to contact other dealers in the area. If I can not buy a car withing a couple days from Subaru, yes I will move on to another car. We need car now, not in a few days or weeks.

Yes it is a reflection on Subaru in general, we had other options on Saturday and choose Subaru, but was pretty close tie. So in that case if the difference is the other manufacturer can deliver a car and Subaru can't then yes I will go with the other option.
I believe it was Carl Abrams who posted in the other Stop Sale thread that they were hit with this out of the blue yesterday and had no additional info until today, just like the rest of us. I'm not sure what they could've done overnight but today is different.

It's my recollection that they there is a pecking order and that sold cars are evaluated first. I don't know if dealers have replacement steering columns or not but probably not since this was just plopped into their laps.

All manufacturers have problems from time to time and I have no reason to believe that this issue - a safety one - won't be addressed as soon as possible and Subaru and their vendor will work OT to fix this. Dealers can't move cars until the inspection and fix are completed and a Subaru dealership that has cars they can't sell would be known as a Yugo dealer otherwise.
 

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Current Car2016 Outback Premium in Wilderness Green. Former Car, 2008 Subaru Outback 2.5i Basic
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315 Posts
Thanks for posting that. And I'm happy to see that my VIN isn't even close.
 

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2020 Outback Touring XT and 2019 Forester Touring
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94 Posts
I called my dealership today and provided them with my VIN Number. They confirmed that I am within the problem range. I have an appointment set tomorrow morning to bring it in for evaluation. Apparently, they need to read the serial number off the steering component. Dealer said it will take just a few minutes to make that determination. If okay, I will be on my way; if not, they will keep the car and provide a rental until repaired.

Since I am leaving on a vacation Thursday, I prefer to know the condition ASAP. Hopefully I can take my new Outback on it's first road trip.

Follow-up: My car is at the dealer; I am driving a rental (2014 Outback). No word on when they will get the part.
 

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2016 2.5i Premium w/Eyesight, 2007 Explorer V8, 2001 Miata
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95 Posts
Well looks like we'll be trying to get it in for inspection as soon as possible.
 

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Premium Member
2016 Ouback 3.6R Limited
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120 Posts
Looks like the service bulletin is up on TIS as of last night.
 

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Tis?

Found it at techinfo.subaru.com . . . but gee, it costs $35 for a three day subscription . . . :(
 
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