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2018 Limited, just bought it used from dealer, no louder FM/AM/XM, bluetooth etc...
ok - making sure. The 2018 used a different head unit than the 2019... but, they both share an amplifier that was changed in later 2019 units (after VIN J3345456).

If it is the amplifier - what happens is the internal software logic in the amplifier, the head unit cannot judge status of the amplifier, so you get either full blast or no volume (you might hear it a tiny bit, but it won't change with the volume knob and the volume animation on the head unit).

The service department would get a new unit for you (it's just the amplifier)... you can also try resetting things, I had luck with that BEFORE the new amplifiers were available. Thread here.
 

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It would be helpful if you put your car details in your signature line. See mine.
Do not know how to setup signature.
2018 Outback Limited w/ Eyesight, with Navigation ext Blue int black
2015 Forester
2005 Outback - sold
2002 Outback - totaled (hit by drunk driver while parked)
2002 Outback - flooded with saltwater during Superstorm Sandy
 

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2018 legacy limited here. amp replaced several times on mine. im convinced its a wiring issue with the power supply to the amp but chasing those things down is not what automotive technicians really want to do. there is no resolution in sight other than to try your luck at a lemon law or trade it in at 35k miles when the warranty expires. its not a good answer, but its the boat 2018 limited owners are in.
 

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2018 legacy limited here. amp replaced several times on mine. im convinced its a wiring issue with the power supply to the amp but chasing those things down is not what automotive technicians really want to do. there is no resolution in sight other than to try your luck at a lemon law or trade it in at 35k miles when the warranty expires. its not a good answer, but its the boat 2018 limited owners are in.
My purchase was a lemon law purchase, will be in for the long run.
 

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you said it was replaced a couple times before?
No, the navigation system kept on freezing and Subaru bought it back from the previous owner. The head unit was replaced and warranted then I bought it. The amp is bad and they are currently putting a new from factory unit into the car.
 

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We just bought a 2018 Outback Limited (Eyesight & Nav) 2 days ago and have noticed that the overall volume of the radio/BT/SXM/media is very low. We've turned it all the way to 38 (why is 38 the max?) and can still easily converse over it and have trouble hearing it clearly at speed. Has anyone else encountered this? Our son has a Crosstrek, volume goes to 50 and is very loud at 30. Ours is barely audible at 38.

I connected to my WiFi and it says it is up to date (Rel2.17.43.30) - curious what that actually means? Maps, software, firmware?

Thanks for any help.

I have a 2018 Outback Touring model, purchase 23 months ago. My battery went dead, for a second time, and I now have the same problem with the volume level. I have it set at 38 and its just a low hearing level. I've done all the checks and everything appears normal. I'm bringing it in to the dealer in 5 days to have it checked out. The service guys tried to make me feel this is normal but I've never had the volume higher than 25 since I've owned the car. I'm interested if anyone has actually found out how to cure the problem.
 
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