2020 OB Limited, Titanium & Magnetite Grays
Thank you for the info about disconnecting the battery and that it worked. Same just happened to me at Home Depot while loading a sheet of plywood on the roof rack. Door started opening, so I pushed it closed. Thought it was ok til I started to drive and heard it buzzing. Wouldn’t actually latch. Negative terminal battery disconnect worked, and all settings and stations were preserved.Somehow by pushing the hatch closed I messed up the automatic closing system, which also messed up the function of the latch. Disconnecting the battery seems to have allowed it to reset.
Yep, after this happened to me once soon after I got my car I added a wrench (I thought it was 8mm but I might be wrong) to my cars emergency kit. Of course it never happened again in over a year.Subaru should include a 10mm battery disconnect wrench in their emergency kit, but since they don't, it's something to add to yours!
If your screen is blanking out then please take it to the dealer because that's not normal - others have had that issue and had their cars repaired for it. The relatively inconsistent behavior of the rear emblem sensor is normal (I can operate it consistently but not everybody can - it is finnicky).No. Turning things off that do not work properly, is not the answer.
yeah, that's what i ultimately did to fix it. And it's in the manual as you said. But it's not distinctly clear, because it's woven into paragraphs -- inapplicable in my situation -- talking about unlocking the gate first (mine had refused to lock, period; that was the problem) or pushing it down until the motor kicked in (tried that several times).I just had this same issue on my 2021. Pg. 158 in the manuel is where I found the fix. I lowered the gate, kept it pressed closed while pressing the open button on the gate for about 5 seconds. The latch then engaged and it was good to go.
I just had this same issue, I called the dealer and he had me hold down the hatch open button that is above the license plate until it reset (felt like a long hold) and latched the hatch. After that the system is back to working.Thanks all! I'm happy to report that it's fixed. Disconnecting the battery did the trick. We left it disconnected for a minute, hooked it back up, and then tried closing the open lift gate. None of the buttons worked, and the earlier beep-beep-beep didn't sound either (which it had while it was malfunctioning). So it was encouraging that something was different. Then we manually closed the lift gate gently...and it latched! Then I turned the car on and tried all the buttons and this time everything worked!
Yup. Hold the latch in long enough until the unit begins to squeal in agony like an exorcism in progress. That was my ultimate, simple fix -- even though no expert service person grasped that it was the solution and could tell me so.I just had this same issue, I called the dealer and he had me hold down the hatch open button that is above the license plate until it reset (felt like a long hold) and latched the hatch. After that the system is back to working.