20 Outback Limited XT 13 Outback 3.6R Limited
I'm experiencing many of the listed problems on an Outback built 1/2020. Slow, hangs, no sound, loses presets, info display at top changes from where car was when shutdown. I've never had a vehicle sound system that wasn't up and running a few seconds after starting the car. My Outback takes forever for music to start. I start the car, put my seatbelt on, drive up my several hundred foot driveway, wait for traffic and start down the road before I get sound. I don't use AA or CarPlay. My car has the older infotainment software, pre the TSB. The fact that the car has been shipping for about 9 months now, and many of us are experiencing problems that seem to be increasing in frequency is a black eye for Subaru. Is it the end of the world, no. Can I live with most of the issues, assuming they will eventually be fixed, most of them. One time I lost all sound for a day. That is not acceptable Don't like driving my car without music. And yes I've tried the infotainment reboot by holding the volume/mute button or fiddling with the system, which is a distraction from focusing on driving. That temporarily corrected the issues except for the one time loss of sound for a day. No, I'm not going to disconnect the battery cable. I also understand the complexity having run software development teams from mainframes to iOS apps. Unlike trying to run programs across a multitude of different hardware and all the possible variations, Subaru has a closed system. The head unit is the same, they (or sub vendor) have control of firmware, operating system, QNX layer, and any apps that run on top. With focus, dedication, resources, and a smart team; it's all fixable. They need to get to it.Are most of you having problems not running the newer version came out end of Feb? Other than audio settings not sticking, I'm having zero issues. Also, I'm AA on an S10+.
I'm wondering if most the problems are older version, Carplay vs AA, or perhaps even phone. I got rid of my LG G4 before getting the car because it had major Bluetooth problems.
On mine, I had "Hey Google" stop working once. I could blame the head unit, but I'd be wrong. Rebooting the phone fixed it.
My plan is to detail all the problems and make sure the service writer puts them on the repair order when I go in for my first oil change. I certainly hope they will release an update that fixes things by then. They'll also hear about the useless voice commands, especially for Navigation, which wants to take me to Utah. I've got a 2016 Ford F350 with a touch screen and integrated sound, navigation, climate, and other system controls. It's Ford's Sync 2 built on Microsoft technology. It has worked far better than Subaru's system. My plan is document the issues, give Subaru a chance to fix them, up to 3 times, and if not addressed, pursue alternate course for redress.
I'm also having EyeSight problems, not sure if any part is run off of the same head unit or has totally independent hardware. It goes off momentarily when the lines are visible, no rain, snow or other interference. It seems to go off most often when I run near or over the fog line. It should indicate a lane departure. Happens when I go to the right to avoid pot holes, oncoming cars, or cutting the inside line on a corner. It will come back on a few seconds latter. It rarely seems to go off when I go over centerline and correctly alerts. Has anyone experienced this?