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I have many of the same issues for my 2020 Touring. Numerous calls and emails to SOA and visits to the local service department manager. There is a Service Bulletin from SOA that basically says that this is the new quality standard of Subaru.
 

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There is a Service Bulletin from SOA that basically says that this is the new quality standard of Subaru.
This?


This bulletin provides helpful tips to use when diagnosing customer concerns which may arise when operating the new-generation Denso CP1 Multimedia Navigation (AVN) & Display Audio (DA) systems. This new Gen 4 head unit containing audio and navigation features, is also referred to as Cockpit One (CP1) Infotainment system. The new system consists of two modules: a Cockpit Control Unit (CCU) and, either a dual 7” display audio unit (“Base”), an 11.6” display audio (“Mid”) or 11.6” display audio / navigation (“High”) system also known as the Center Information Display (CID). Reference photos of each system are supplied below
 

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2020 Outback Onyx XT
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I own a new 2020 Outback Touring XT and believe that I can address #5 on your list. Do not plug in your iPhone to use Apple Carplay before starting your vehicle. Start your vehicle first and then plug in your iPhone. I had the same issue as you but found that it was related to actually “when” I plugged in my iPhone. Prior to this procedual change, Radio and Media would not function if my iPhone was already plugged in. It seems to be sn issue with Apple Carplay software. No problems since I modified my plug in order. Took delivery of my Outback at the end of March. No issues at all with the nav screen and software other than when to plug in my phone and activate Apple Carplay.
Good info. I questioned this a bit after work yesterday as the radio acted a bit wonky and my procedure has always been to plug in the phone and put it on the phone mount.

But yet again, this is another example of poor implementation. It should not matter when the phone is plugged into the system in relation to starting the car. Frankly, regardless of what is plugged in before the engine is started, the system should ignore it and simply default to EXACTLY where it was when the car was shut off, UNLESS, a device had been removed, and then the system should default to the home screen and do NOTHING. “Hey...when I shut off you had a phone attached. Now ’ya don’t, what do ’ya wanna do? Listen to Sat Radio, maybe some AM sports talk? You tell me.”

I get it, some of the performance issues may be induced by outside factors. Crappy SiriusXM receivers that take forever to lock onto the signal to play, or the design restrictions of Android Auto and Apple Car Play, but when I tap a button to listen to a station, the system should not switch unless I tell it to. Plugging in a device, in my mind, counts as pressing another button to do something else, but still. This system has poor design choices and buggy execution.
 

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It should not matter when the phone is plugged into the system in relation to starting the car.
Definitely agree with this. Early on there was discussion of how the head unit is apparently failing to initialize consistently, even if no phones are plugged in.

It's odd that the Outback prefers that you not connect Apple phones until after it's started, but for me with my android, the system seems to work better if I connect the phone before starting. I think Android relies on Bluetooth for aspects of Android Auto, but the Apple doesn't use Bluetooth for CarPlay.

It should "just work" but it would be good if we can figure a work-around at least until Subaru fixes this thing.
 

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Oh...thank you for that! Yet more proof of the moronic design choices. Everyone needs to look at that. Number three is the best...

CONDITION #3: Artwork appearance on the Center Information Display disappears.
CAUSE:
It is a normal operating characteristic for the SXM station artwork to disappear from the CP1 / Gen 4 Infotainment system display whenever the vehicle is in motion. Artwork is restored when the vehicle stops.
Artwork is displayed when stopped or parked. Artwork is NOT displayed when moving.
<pics should be here but...>
This behavior occurs when using all audio sources including Bluetooth streaming and Media.
RECOMMENDATIONS:
Explain to customers questioning this condition that it is a normal operating characteristic intended to reduce distraction. Replacing the head unit will not change this characteristic.

All caps used because I’m laughing...
YET THE IMAGES PROVIDED IN THE DOCUMENT CLEARLY SHOW THAT THE <insert deragatory term(s) here> ARTWORK IS STILL VISABLE ON THE PRESETS FOR SXM CHANNELS!!!!! So what’s the point? You can’t hide the artwork when the driver is using Apple Car Play (I don’t have Android devices so I can’t speak to their operation) and any of the multitude of streaming apps. So what’s the point? Complete lack of logic and letting the Safety Nannies over think the designs. Stupid.
 

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I have said this before but I think it’s worth repeating...

I like our car. I like the ride. I like the comfort. I like the power. I like the car. The infotainment system...yea...not so much. Is it “functional”? In our case yes...but it’s no where near the quality of other systems I have used. The screen is fantastic in my opinion but the underlying software and the design choices are an itch I have to scratch. I would love nothing more than an hour with the CEO in the passenger seat of my car so I could point at that system while driving and parked and go “really? This is what you’re going with?”
 

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I have said this before but I think it’s worth repeating...

I like our car. I like the ride. I like the comfort. I like the power. I like the car. The infotainment system...yea...not so much. Is it “functional”? In our case yes...but it’s no where near the quality of other systems I have used. The screen is fantastic in my opinion but the underlying software and the design choices are an itch I have to scratch. I would love nothing more than an hour with the CEO in the passenger seat of my car so I could point at that system while driving and parked and go “really? This is what you’re going with?”
I'm betting the Subaru CEO does not drive an OB. Also doubt he much cares what folks think of the radio. His job as CEO is to make money for Subaru's investors.

As long as folks keep buying Subaru's vehicles and are willing to pay 40k for a 30k vehicle, the CEO is a happy camper.

Buyers have been 8itching about the radio for the last couple of years yet keep trading up expecting different results.
People are strange..............
 

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These guys must go to political speaking classes.( i.e how to completely aviod the core question while offering little usefull info and lots of fluff.) Todays emlightening response with still no insight as to IF anybody is working on ANY update....
:
Dear Mr. XXXXX:

Thank you for your message.

Your feedback will be shared with our engineering department; they regularly compile and review customer comments, complaints and suggestions.

I'm a senior technical specialist here in the Subaru Customer service Department with over 15 years with the company, and I can assure you that your feedback will reach them. Please know that we cannot provide you with a specific time-frame for their evaluation and possible resolution of your particular issues.

Should any updates be replaced to address your concerns, they would typically be released as a software update through a Subaru Technical Service Bulletin (TSB). TSBs are regularly released directly to our retailers, on a monthly basis, to advise them of the latest methods to address vehicle repairs or customer concerns. Your Subaru retailer can alert you should any future TSBs be released to address the issues that you mention. They can then perform the TSB for you at that time.

Thanks again for the opportunity to be of assistance.

Sincerely,

Grant Noble
Subaru of America, Inc.
Customer Advocacy Department
1-800-SUBARU3 (1-800-782-2783)
Service Request Number: 1-55803409653
YES, they have educational class' for future politicians, ceo's, etc to learn swift, and short responses to inquiries. when they run out of smart responses, and sometimes patients,
some of them get downright nasty, requiring a apology. some don't bother. like NY Gov Mario C.
 

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You can’t hide the artwork when the driver is using Apple Car Play (I don’t have Android devices so I can’t speak to their operation) and any of the multitude of streaming apps.
I you are playing music using CarPlay you can show the artwork while moving. Go to the carplay settings on the carplay screen and you will see a toggle I believe.

However you cannot display artwork while moving from USB drives or Bluetooth connections which is lame.
 

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2020 Outback Onyx XT
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I you are playing music using CarPlay you can show the artwork while moving. Go to the carplay settings on the carplay screen and you will see a toggle I believe.

However you cannot display artwork while moving from USB drives or Bluetooth connections which is lame.
AA shows art work by default. I don't think you can even hide it.
 

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I've only had my Onyx for about two weeks now, and I'm simply blown away at how poor the infotainment tech is for a 2020 vehicle (not to mention price point). Voice commands--which, if done correctly can be really wonderful to have (and obviously safer)--are utterly useless. Especially when it locks my ability to use the touchscreen for many of those functions while the vehicle is in motion in the name of 'safety', it is really disappointing to be driving a brand new car down the road and have to constantly turn to my old cell phone to do the job instead. I don't think I have ever used a system in any other car or phone that is this bad. Baffling.

Granted, I have only attempted to use it maybe ten times, but it has never even come close to recognizing the words I was clearly speaking. I'm so frustrated by what feels like a careless deployment of 1990's-era voice recognition software that it does have me seriously concerned about their ability or desire to properly address it. I'm certainly not a fan of the infotainment layout, options trees, certain settings not being sticky, etc., but as long as the screen always turns on and I can use those features in some way, I'm not all that upset about personal preferences and convenience. But the nav and voice functions are simply broken.

I agree that many only take to forums to voice displeasure, but with this being my first Subaru I have really appreciated having this resource and being able to learn more from the community about my car and the brand. Honest impressions so far is that I freaking love this car. Then again, it is still new and I'm much more concerned with whether I still love it years from now. So far the overall ride and performance have been fantastic and now I can understand why people love their Outbacks. But whether and how they address this issue--although it may be small to some in comparison to bigger picture powertrain issues--will say a lot to me about how much Subaru stands behind their vehicles and whether I ever buy another one. Really hoping I'm not stuck with it like this forever.
 

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I you are playing music using CarPlay you can show the artwork while moving. Go to the carplay settings on the carplay screen and you will see a toggle I believe.

However you cannot display artwork while moving from USB drives or Bluetooth connections which is lame.
I didn't know about a toggle for CarPlay, and being totally honest, I really had not dug into the CarPlay system much. The Outback is our first car with the ACP system. I'll have to check that out. But that goes back to my original point.

The designers of the Starlink system have no control over what Android Auto or Apple Car play do (or the apps that work within such systems) which display album art and logos in many if not most cases. Therefore, why waste the effort to hide artwork, or for that matter, even include any artwork in the first place? Especially the logo from the SXM channel you are listening to when they clearly keep the logos of all the SXM channels displayed in the presets as evidenced in their own documentation linked above?

Logos of the SXM channels that you are listening to are too distracting and entice the driver to stare at the screen for too long. However, we will use the station logos for your presets so that you can quickly and easily identify said stations for more efficient and ergonomic interactions, thereby preventing the driver from having to take their eye off the road for more than a millisecond."
- Said no one ever...but boy does the documentation come across that way. :)

Plus, which is more distracting? Just leaving the logo there or hiding the logo and replacing it with some crappy clipart? Not to mention the fact that the designers made matters worse, because the clip art they chose to use as a placeholder looks similar to the images that are displayed on a Windows PC when there is no file association for pictures (its similar but not exact I don't think).

These are tiny and nit picky details but...where else in the design and manufacturing of these cars did they say, "Ahhh...screw it. No one will notice and if they do, we'll issue a TSB and make the dealers tell the customers it's "normal"."?
 

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I'm betting the Subaru CEO does not drive an OB. Also doubt he much cares what folks think of the radio. His job as CEO is to make money for Subaru's investors.

As long as folks keep buying Subaru's vehicles and are willing to pay 40k for a 30k vehicle, the CEO is a happy camper.

Buyers have been 8itching about the radio for the last couple of years yet keep trading up expecting different results.
People are strange..............
I would venture a guess that you are 100% correct. I bet he don't even know about the TSB, but that is exactly why I would love to spend some time with him. I don't want to curse and yell at him. I would simply like to say, "hey, you've got a great product here. Do you want to make it better so you can sell more of them and do it without retooling a plant or having to invest truck loads of cash? Here's how."
 

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2020 Outback Limited XT Black on Ivory
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Discussion Starter #75
On the subject of Logos' from SXM. At 61 my eyes arn't what they used to be. I struggle with reading many of the SXM station Logos . Many channels reuire me to lean in and squint as the font is often small, fancy and with little contrast to the buisy background. In this way, I miss my old 09' Chrysler radio in which the station was boldly spelled out in white 3/8" font on a plain dark background. While I wish my OB had the option to display SXM stations simply as they do AM/FM , I can't lay that on them. That's the ill thought out product of SXM's software and graphics folks.

Speaking of Radio, wouldn't it be nice if there were 12-18 presets EACH for SXM, AM and FM? instead of 18 shared.....? They missed the boat big time there!
 

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On the subject of Logos' from SXM. At 61 my eyes arn't what they used to be. I struggle with reading many of the SXM station Logos . Many channels reuire me to lean in and squint as the font is often small, fancy and with little contrast to the buisy background. In this way, I miss my old 09' Chrysler radio in which the station was boldly spelled out in white 3/8" font on a plain dark background. While I wish my OB had the option to display SXM stations simply as they do AM/FM , I can't lay that on them. That's the ill thought out product of SXM's software and graphics folks.

Speaking of Radio, wouldn't it be nice if there were 12-18 presets EACH for SXM, AM and FM? instead of 18 shared.....? They missed the boat big time there!
Depends on one's listening habits. I can't recall the last time I listened to an AM/FM station, just SXM.
 

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Depends on one's listening habits. I can't recall the last time I listened to an AM/FM station, just SXM.
😃 I’m exactly the opposite, have no use for Sirius - pay for radio! nah, plus I prefer to hear the local guys on our FM stations, rarely use AM. And if I’m traveling I want to get the local broadcasts that will give me some information on the area I’m in. If I’m not using the radio I play my music which I have multi-hours worth on my phone. The Sirius traffic option for navigation I may consider paying for at the end of the free period but probably won’t, my phone’s Apple Maps does a better job for me.
 

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Depends on one's listening habits. I can't recall the last time I listened to an AM/FM station, just SXM.
I tried to listen to FM in my loaner car a while back, it was so painful. Nothing but commercials. I will never listen to FM again with so many other options for music these days.
 

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I listen to my own music when I tire of the commercials or nothing of local interest - news, weather,etc. is on. But a subscription service for radio, never considered it. I’m happy to pay for the songs and music I have on my device in support of the artists, but pay to listen to my radio, HAH!
 

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😃 I’m exactly the opposite, have no use for Sirius - pay for radio! nah, plus I prefer to hear the local guys on our FM stations, rarely use AM. And if I’m traveling I want to get the local broadcasts that will give me some information on the area I’m in. If I’m not using the radio I play my music which I have multi-hours worth on my phone. The Sirius traffic option for navigation I may consider paying for at the end of the free period but probably won’t, my phone’s Apple Maps does a better job for me.
Before you decide to opt for SXM traffic, check the coverage areas. I live in the Baltimore-DC I-95 corridor and it works quite nicely. My son currently lives down I-81 in Christiansburg, VA, It proves to be worthless down in that area. More than once have been caught up in an I-81 traffic jam that SXM did not report.
 
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