'15 STi and '13 GTI
Yesterday I sent a message through mysubaru.com to customer service asking if they could tell me where to get a replacement set of fasteners for the rear seat back protectors I was installing in my car. Here is the email exchange:
I got a reply at 3:19PM today:Who can I talk to about getting a replacement set of clips/screws for the rear seat back protectors accessory, part# J501SAJ600. I only need the 5 clips that screw into the back of the rear seats. Is that something I can get from the dealer or directly from Subaru?
I replied at 3:43PM:Hello Iain:
Thank you for taking the time to contact Subaru of America, Inc.
I have checked with our Parts Department and there is no hardware kit for the rear seatback protector for your 2012 Outback. The clips would have been in a hardware kit. But, the only part available is the entire rear seatback protector. I am now waiting for a reply from the Accessories Engineer. I am checking with him to see if he has any extra clips available to send you five.
I am out of the office now and all day tomorrow. I will be back in touch with you by the end of the week, Iain.
Another reply at 4:03PM:John,
Thank you so much for getting back to me and trying to source replacements. I'll keep an eye out for your response.
I replied again at 4:19PM:Hello Iain:
I was just about to leave and the Accessories Engineer stopped by with 5 clips in his hand. These clips look like tops. Please let me know if these are the right clips. Thanks.
That's them. They should be a flat disk with a thick screw on one side and a pair of pinch clips on the other side.
My address is :
Thanks so much for finding these for me!
I'll let you know when I receive them.
Now THAT is service.Hello Iain:
Got the correct clips. I will get them out by UPS on Thursday. The UPS guy was already here today for his afternoon pick-up. You should have them by the weekend or early next week at the latest.