Yeah that's not cool.
Similar story: I went rounds with the Caterpillar dealer when they charged shop supplies (about $50) to flash an ECU I bought from their own parts dept. Can't imagine them using a lot of rags or cleaner or oil dry to plug in an ECU into their computer off the truck.
I griped and it was (eventually) removed. Maybe try the same tactic?
Similar story: I went rounds with the Caterpillar dealer when they charged shop supplies (about $50) to flash an ECU I bought from their own parts dept. Can't imagine them using a lot of rags or cleaner or oil dry to plug in an ECU into their computer off the truck.
I griped and it was (eventually) removed. Maybe try the same tactic?