Attempted to order some items (actually some small BOLTS) from Subaruonlineparts.com on 6/28 but was quoted $12.00 shipping.
Looked at another vendor who quoted a more reasonable shipping of $8.xx.
Decided to go with Subaruonlineparts.com based on the reviews on the forums. The shipping charge was ended up being $8.00 (still quite high for 4 bolts that weigh less than one lb but whatever).
The next day (6/29) it was accepted/shipped (or so I thought...)
Tried to look online to check the status but my order number never worked.
3 days later (6/2), I called and inquired about the order status and the CSR said that it was out of stock and had an order coming in which they expect to receive on the 6/6...then estimated that I will receive on the 6/8-6/9. Never once did I receive any message/indication of the item being out of stock.
(I knew I should've just ordered from the other place...)
In any case, I decided to cancel the order since I will be going past the dealership tomorrow any ways (Closest Subaru dealership from here is about an 90 minutes north or south).
CSR said I will be charged a restocking fee of 15%. WTF, lol. How the **** do I get charged for restocking fee for somebody THEY DO NOT HAVE IN STOCK in the first place?! LOL. 'Nuff said.
CSR tried to make it sound better by saying at least they lowered the shipping price to beat the competitor (Order was under $4, shipping was $8).
Asked if restocking charges will be on my ACTUAL order or the total? He claimed that they usually do the total (WTF? Wow...I'm feeling SubaruOnlineParts is just one scam of a vendor by now) but, this time, he will just charge 15% of the $3.xx for the actual order (I will wait and see about this...).
Any how, figured I should share my experience. It was definitely not the typical experience I generally have (including car dealerships, lol).
Looked at another vendor who quoted a more reasonable shipping of $8.xx.
Decided to go with Subaruonlineparts.com based on the reviews on the forums. The shipping charge was ended up being $8.00 (still quite high for 4 bolts that weigh less than one lb but whatever).
The next day (6/29) it was accepted/shipped (or so I thought...)
Tried to look online to check the status but my order number never worked.
3 days later (6/2), I called and inquired about the order status and the CSR said that it was out of stock and had an order coming in which they expect to receive on the 6/6...then estimated that I will receive on the 6/8-6/9. Never once did I receive any message/indication of the item being out of stock.
(I knew I should've just ordered from the other place...)
In any case, I decided to cancel the order since I will be going past the dealership tomorrow any ways (Closest Subaru dealership from here is about an 90 minutes north or south).
CSR said I will be charged a restocking fee of 15%. WTF, lol. How the **** do I get charged for restocking fee for somebody THEY DO NOT HAVE IN STOCK in the first place?! LOL. 'Nuff said.
CSR tried to make it sound better by saying at least they lowered the shipping price to beat the competitor (Order was under $4, shipping was $8).
Asked if restocking charges will be on my ACTUAL order or the total? He claimed that they usually do the total (WTF? Wow...I'm feeling SubaruOnlineParts is just one scam of a vendor by now) but, this time, he will just charge 15% of the $3.xx for the actual order (I will wait and see about this...).
Any how, figured I should share my experience. It was definitely not the typical experience I generally have (including car dealerships, lol).