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Registered
2013 Outback Limited 2.5i, 2011 WRX Limited
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84 Posts
To answer your question about this please allow me to explain. The online parts catalog we use is supplied by a 3rd party company. Although we have Hazmat limitations within our shipping department we cannot remove these items from the catalog as they are grouped, If we could we surely would as we do not want to mislead anyone.

Here are some examples of items we do not ship but still show present in the catalog:
Batteries
Airbags
Windshields
Large sheetmetal parts like hoods, tailgates
Liquids
Chemicals

I hope you understand and nonetheless we appreciate your feedback!

-Benny
Thank you for the reply.
 

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Registered
2014 Outback 3.6R Limited
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20 Posts
My stuff arrived on Friday.
All factory parts.
I just installed the bar and going out for a test drive now.

Happy camper.

Well, I'm testing SOP.
thus far the online chat is responded to instantly.
I ordered rear bars for my OB and it shipped (per their online notification) within 30 minutes.
I'll provide feedback once I receive the parts.

Again, the 3.6R OB is a rocketship and it needs this upgrade badly.
 

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Premium Member
2013 OB 3.6R (former)
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2,777 Posts
I got from them spark plugs and headlight bulbs for the Beca. Shipping was free for orders over 100. No issues at all.
 

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304 Posts
I also had a bad experience on my first and only dealing with them. It was shortly after I took delivery of my OB and I've glady spent my money elsewhere ever since.
 

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Registered
2011 outback 3.6R LT. 2015 Outback 2.5 (white) eyesight, tow pakage, skid plate, moon roof
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393 Posts
go to a commercial hardware nut and bolt supplier on the local level. Take in a sample. They have a multitude of bolts and nuts that are of industrial hardness.
 

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Registered
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2 Posts
Quoted Shipping Price Changed and Never Received Parts

Was quoted a price with over $200 in shipping for an oversized piece. However, over a week later (after several stupid emails confirming our order) when we expected the parts, we received yet another email saying, since it was an oversized piece, they had to add another $53 onto the shipping. We never actually got the parts from them, but they did refund our money. If you don't mind wasting a lot of time and being charged more than the original quote, by all means do business with them.
 

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Registered
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341 Posts
Was quoted a price with over $200 in shipping for an oversized piece. However, over a week later (after several stupid emails confirming our order) when we expected the parts, we received yet another email saying, since it was an oversized piece, they had to add another $53 onto the shipping. We never actually got the parts from them, but they did refund our money. If you don't mind wasting a lot of time and being charged more than the original quote, by all means do business with them.

Same thing I said in the other post. You just joined, necro an old thread just to bash a company- not very credible.
 

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Vendor
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594 Posts
Joke website when searching for parts. way behind in the times.
Our site is unique in comparison to others as we offer an accessory section as well as a Repair parts section. While this can be confusing at times we feel it delivers the best of both categories.

May I ask what you were searching for?

-Benny
 

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Registered
19 Limited/20 Onyx (7TH)
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468 Posts
simple oil filters, the CHAT said they couldn't t help without a VIN#. No one else needs a vin for a filter when you know the engine you have.
 

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Vendor
Joined
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594 Posts
simple oil filters, the CHAT said they couldn't t help without a VIN#. No one else needs a vin for a filter when you know the engine you have.
Thanks for the feedback and sorry for any frustration. We have a quick reference maintenance section specifically to help with those types of items listed below

2015-2019 Outbacks Subaru Outback Outback Maintenance Parts Accessories: 2015-2019 Outback Accessories
2020 Outbacks
If there is something I can help with I am available here as well, Feel free to PM me.

Thanks,
Benny
 
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