maybe we've gone a little off topic, but I just wanted to add, it isn't that I expect a dealer or anyone or any business to be perfect, but I expect to be treated fairly, no fraud or lies, and I expect any problem/mistake to be corrected fairly.
We make mistakes where i work, but we treat our customers with dignity. On rare occasions, they may be so p!55ed off at us that we just can;t repair the reltionship. But, a general rule of thumb in business is, costs 8 TIMES more to replace a customer than to keep one so - it's worth it to bend over backwards to please them.
my wife's father was in the restaurant biz for most of his life, VP of Pizza Inn, co-owner of a sub sandwich chain and other food ventures. His policy was, if someone had a problem at a restaurant - the evening's meal was free, they got desert to take home and coupons for a return visit to try to show they can do a good job. He constantly examined plates after customers left, why?, he said he wanted to see if recipes were bad or portion sizes too large. Some folks feel cheated if a portion size is too large cause they won't ask for a doggie bag in a fancy restaurant. And they may not complain if the broccoli is bad or the green beans limp cause they don't like confrontations.
I'm told in Japan, if a commuter train is more than 15 minutes late, everyone still rides - but they get the ticket price refunded. Think Amtrak would do that? Or a city bus service?
Sometimes businesses are unfairly criticized, but often, customers are mistreated as well. If I screw up a DIY project on my car, at least I don't have to force myself to complain or get up in someone else's face about it. I hate that stuff more than I hate myself for making a mistake I guess.
ugh - kinda rambled there a bit, OK end of rant lol!
