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Folks, my wife & I have been interested in buying an Outback for well over a year now. We have hesitated due to a short list of well known issues. The unusual number of broken Outback windshields has been a showstopper, and they appear to be a problem over the past several years.

Kev (or any other mod that is reading this comment), could we set up a poll to see how many forum members have had broken windshields? I'd like to see if this is a real problem.
 

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Folks, my wife & I have been interested in buying an Outback for well over a year now. We have hesitated due to a short list of well known issues. The unusual number of broken Outback windshields has been a showstopper, and they appear to be a problem over the past several years.

Kev (or any other mod that is reading this comment), could we set up a poll to see how many forum members have had broken windshields? I'd like to see if this is a real problem.
 

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I woke up and noticed my windshield has a crack on it :( What is the chance Subaru replaces the windshield under warranty? I called SOA and was told that if the dealer finds the crack was not caused by an impact, they will replace it under warranty. Do you think the crack was caused by an impact? I attached some pictures.

View attachment 485938 View attachment 485939 View attachment 485940
Hey, my outback developed a crack in the exact same place, with the exact same little divot in it, while I was sitting in it not moving. The dealership also told me that I must have been hit by a rock, but I'm calling shenanigans on that and contacting Subaru directly. I'll let you know what happens if you like.
 

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2020 Outback Onyx XT
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Mine just cracked during a drive as well. I'm fairly positive there wasn't an impact since there weren't any other vehicles around for several hundred feet. This is pretty disheartening for a vehicle that is only 4 weeks old...
 

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Bring it to the dealer - they will run a ballpoint pen up the crack if there's no mark of an impact (the pen rolls smoothly) then they'll cover the windshield under warranty.

I had a rock hit mine - the dealer showed me it was right at the edge - but sure enough, an impact chip.

The windows are thinner these days - lighter that way. I"m tempted to see if I can put a clear-plastic film over the lower few inches (beneath the wipers) to protect it a bit more.
 

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20 Onyx XT, 14 Premium
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I called SOA and plead my case and they decided to replace under goodwill assistance. I mentioned the countless reports on NHTSA and the class-action lawsuit. I told them this was my first Subaru and I'm highly disappointed etc etc.
That's great!

Folks, my wife & I have been interested in buying an Outback for well over a year now. We have hesitated due to a short list of well known issues. The unusual number of broken Outback windshields has been a showstopper, and they appear to be a problem over the past several years.
I didn't (don't?) know if this is a widespread problem.

Soon after we brought my wife's brand new 4th Gen home in 2014, we noticed a super tiny chip right in the driver's line of sight. Must have pre-existed and been overlooked during the test drive. Subaru replaced it for free without issue, but that was 6 years ago (and no EyeSight). No repeat cracks or issues in the almost 100k miles since then.

My new '20 also had one issue right off the lot (tire pressure sensors), and that was also immediately corrected by the dealer.
 

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Discussion Starter #27
Hey, my outback developed a crack in the exact same place, with the exact same little divot in it, while I was sitting in it not moving. The dealership also told me that I must have been hit by a rock, but I'm calling shenanigans on that and contacting Subaru directly. I'll let you know what happens if you like.
I called SOA and they took care of me, They gave me 1k towards the repair so I only had to pay $75 out of pocket.
 

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2020 Outback Onyx XT
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I wanted to follow up and say that SOA is taking care of me as well. It definitely seems like they know these windshields are unusually weak.
 

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Thats about what I paid. At the end of the day, it cost me $500 as a deductible.

Sucks to have such a fragile windscreen on such a great car.
I have owned around 20 cars in my 54 years of driving. I have never had to replace a windshield due to cracks. Several have had rock chips repaired. It seems that Subaru has slipped back 50 years in their windshield technology. I believe the Subaru windshield cracking problem has been going on for several years. Why do you suppose they won't admit to it and change the design? I don't know how much this has cost them in replacement cost but their reputation as a great auto designer/manufacturer must be taking a hit. Subaru owners are more likely than most to be out exploring back roads. It is easy to find yourself traveling many miles on gravel roads - which seems like a terrible idea with windshields highly prone to cracking from the slightest rock impact. I see several owners here working to make sure they get original OEM replacement windshields. Do we know if the after market versions are not better??
 

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Is there any correlation to cracked windshields and the sound-insulatiing glass on higher trim levels? Or is it happening to both styles of glass?
 

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I replaced 2 windshields on my 2012 OB (>100K miles). Both times there was an obvious spot where a rock hit it.

After just 1 week off the lot I got in my 2020 Onyx XT and saw the windshield was cracked. Wasn't cracked when I pulled into the garage. I didn't see any spot where a rock hit it, and apparently neither did the dealer because they took care of it no charge.
 

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I took a full head on hit this morning of some piece of metal about the size of a door hinge with crazy 90 degree bends at each corner twirling like a psycho from the opposite lane of traffic. Hard, loud hit with that sharp mass spinning like a top.

I see zero damage.
 

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Is there any correlation to cracked windshields and the sound-insulatiing glass on higher trim levels? Or is it happening to both styles of glass?
I thought all trims had the sound insulating windshield but only higher trims had sound insulating door glass?
 

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2020 Limited XT Autumn Green Metallic/Warm Ivory, Falken WIldpeak A/T Trail, OEM Skid Plates etc
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I took a full head on hit this morning of some piece of metal about the size of a door hinge with crazy 90 degree bends at each corner twirling like a psycho from the opposite lane of traffic. Hard, loud hit with that sharp mass spinning like a top.

I see zero damage.
Just wait.... mine took a rock and took a couple days and then very quickly it spread to more than half-way across the car. I am having it replaced next week at Safelite.
 
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