Me too!
Here's the email I sent to SOA today:
Hello Jessica,
It's been almost 2 months since I first contacted you about this issue. Nothing that SOA has done, if anything, has worked.
Last night I was angry and called SiriusXM raising ****.
They said they would forward me to a supervisor in Free Trials. I was on hold for 30 minutes.
Finally, someone answered, felt sorry for me and credited my account for another month of audio. Good news.
However, he said he needed an additional ID number to turn on Nav Traffic. I don't have that. Bad news.
I have covered every possible setting on my Outback system and see nothing that either prevents me from receiving the Nav Traffic signal or shows a subsequent ID for XM.
He said he would send an urgent request for help to SiriusXM corporate.
I can't imagine that would carry more weight than an urgent request from SOA.
Here's what I am asking of you.
Someone, somewhere in the SOA organization knows how the system on my Outback works.
I want you to find that person and put me in touch with them.
I want to talk or email with someone who actually knows how the Navigation and Satellite Radio system in my 2013, top of the line, expensive Outback works.
I want to escalate this customer service request to someone who can actually help me.
You may not be aware of it, but there is a thread on the Outback Forum dedicated to this issue.
SOA has a number of frustrated, angry customers who have been handed off from SOA to their Dealerships to SiriusXM without anyone actually solving their problem.
Your offer to pay for a subscription I personally request from SiriusXM doesn't help me if they don't even know how to provide me the Nav Traffic signal.
I need technical support from SOA on a poorly programmed, poorly documented system on this high tech, high priced vehicle.
Whoever you have to talk to to find the person who knows how this system works and can help me, I need you to find them.
Please don't take this personally.
But I am at the point where my opinion of Subaru is being severely degraded.
It may not be a big thing, but SOA should be able to fix it or tell me how to fix it in less than 2 months.
So far, no response...