Hey all,
I purchased my first Subaru in 2009. I updated in 2015, and in late 2018 purchased the 2019 Outback limited. Since we loved our previous 2 Subarus we purchased the 8yr 80,000 mile extended warranty. This is the first Subaru with apple CarPlay. The system works great, but is buggy connecting at times. This while aggravating was tolerable. Recently while on a short day trip the entire multimedia system went haywire. The music playing would start and stop and the display began flashing from one thing to another. All this was happening while we were using gps trip routing as we were in an unfamiliar area. The touch screen and all controls did not work. It began to get dark, and having the screen flashing while trying to find our way home was a big distraction. We made it home and I called the dealer to get it checked out. Of course when I brought the car in I did not do it. I had made a video showing what it was going, but the dealer was not interested in looking at it. There response was, at least you have 2 more years on your extended warranty. Now I can understand, that may Subaru put some restrictions on what the dealer can do, they told me to come right in if it starts again. I went on Subaru’s web site, and emailed them about the situation. No contacting response at all. The quirks continue not always the same. The other day while driving, with my phone not connected to CarPlay, but connected to Bluetooth started randomly calling numbers in my contacts, of
course this time, and a couple other times it happened when the dealer was closed. So I tried emailing Subaru again. This was over a week ago, and still no response. I am a big fan of Subaru for the reliability and handling in winter in upstate NY. I will have to rethink purchasing another Subaru when the time comes, if this is the response you get when trying to contact Subaru corporate about a problem. Thoughts??
I purchased my first Subaru in 2009. I updated in 2015, and in late 2018 purchased the 2019 Outback limited. Since we loved our previous 2 Subarus we purchased the 8yr 80,000 mile extended warranty. This is the first Subaru with apple CarPlay. The system works great, but is buggy connecting at times. This while aggravating was tolerable. Recently while on a short day trip the entire multimedia system went haywire. The music playing would start and stop and the display began flashing from one thing to another. All this was happening while we were using gps trip routing as we were in an unfamiliar area. The touch screen and all controls did not work. It began to get dark, and having the screen flashing while trying to find our way home was a big distraction. We made it home and I called the dealer to get it checked out. Of course when I brought the car in I did not do it. I had made a video showing what it was going, but the dealer was not interested in looking at it. There response was, at least you have 2 more years on your extended warranty. Now I can understand, that may Subaru put some restrictions on what the dealer can do, they told me to come right in if it starts again. I went on Subaru’s web site, and emailed them about the situation. No contacting response at all. The quirks continue not always the same. The other day while driving, with my phone not connected to CarPlay, but connected to Bluetooth started randomly calling numbers in my contacts, of
course this time, and a couple other times it happened when the dealer was closed. So I tried emailing Subaru again. This was over a week ago, and still no response. I am a big fan of Subaru for the reliability and handling in winter in upstate NY. I will have to rethink purchasing another Subaru when the time comes, if this is the response you get when trying to contact Subaru corporate about a problem. Thoughts??
