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Loud clunk or thump sound - 2022 Outback Wilderness

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44K views 197 replies 75 participants last post by  bob0Z  
#1 ·
I purchased a brand new 2022 Outback Wilderness a few weeks ago. I only drove it 300 miles so far, and it has a loud clunk sound or bang when I drive over speed bumps 5 to 10 miles per hour. (I have to drive over 4 of them in my residence all the time.) It sounds like the car is bottoming out, somewhere in the back end of vehicle. Subaru dealer could not find source of the problem but knows there is one. After spending over $40,000 for this 2022 Outback Wilderness, I also had to buy extra insurance after I purchased the vehicle because the overly thin windshield, cracks very easily. When windshield needs to be replaced, the eyesight assist radar needs to be recalibrated and can cost over $1,000 dollars every time you get a crack/need to replace your windshield. Car insurance covers the windshield ONLY, and not the recalibration. This is not what I expected from Subaru. I did contact Subaru of America Headquarters about the loud clunk/ thump sound and have not received a response.
 
#5 · (Edited)
First, welcome to the forums! A few things here:

From Range Rovers to Audis to Subarus - Any vehicle will produce loud bangs or thumps, or bottom-out, if you fly through speed bumps at 10mph. I am unsure what the issue is here. If your spare is not loose, it is definitely driver error. Slow down.

Be careful when reading information in an echo-chamber where people post their issues first, and their successes second. There are a ton of members here with reasonable input. And we don't hear about millions of happy Subie owners that don't zero-in on fringe issues.

Insurance is part of life, and the coverages you make is a choice. My old 2015 Range Rover's windshield costs $3500 replace. Subies are cheap. Find the right coverage, which is what shopping for insurance is for. I pay $620/6 months for full coverage and $0 Comprehensive deductible on my Wilderness, which is what covers my windshield plus recalibration. There are deals to be had with policies that fit your needs, pending credit ratings and driving records.

You never have to buy anything (like extra windshield coverage that doesn't fully cover the cost of replacement). Those are choices.

Additionally, there is no evidence that Subies have "thin," windshields or fail en masse. While there are fringe cases of possible "surprises," at the end of the day a rock is a rock, and will chip or crack glass both when flying through speed bumps at 10mph or on the highway at 70mph. The full story is never presented, and usually when reading experiences the person leaves out how fast they were going, how close they were to the vehicle, what kind of vehicle they were tailgating, and whether their windshield was already compromised.

Just my thoughts.
 
#6 ·
First, welcome to the forums! A few things here:

From Range Rovers to Audis to Subarus - Any vehicle will produce loud bangs or thumps if you fly though speed bumps at 10mph. I am unsure what the issue is here. If your spare is not loose, it is definitely driver error. Slow down.

Be careful when reading information in an echo-chamber where people post their issues first, and their successes second. There are a ton of members here with reasonable input.

Insurance is part of life, and the coverages you make is a choice. My old 2015 Range Rover's windshield costs $3500 replace. Subies are cheap. Find the right coverage, which is what shopping for insurance is for. I pay $620/6 months for full coverage and $0 Comprehensive deductible on my Wilderness, which is what covers my windshield plus recalibration. There are deals to be had with policies that fit your needs, pending credit ratings and driving records.

You never have to buy anything (like extra windshield coverage that doesn't fully cover the cost of replacement). Those are choices.

Additionally, there is no evidence that Subies have "thin," windshields or fail en masse. While there are fringe cases of possible "surprises," at the end of the day a rock is a rock, and will chip or crack glass both when flying through speed bumps at 10mph or on the highway at 70mph. The full story is never presented, and usually when reading experiences the person leaves out how fast they were going, how close they were to the vehicle, what kind of vehicle they were tailgating, and whether their windshield was already compromised.

Just my thoughts.
WELL SAID.
 
#9 ·
My car insurance does cover calibration, and mine is cheap Geico - nothing special. ADAS calibration is not unique to Subaru. What is ADAS calibration and why does your car need it?

Depending on the sound of the clunk/thunk it could be a bunch of different things:
  • Something loose in the spare tire well, e.g. tire not tight
  • The seat belt buckle in the headliner above the cargo area
  • Loose rear subframe
  • Loose sway bar clamps
  • Loose sway bar end-links
  • Loose lug nuts
  • Loose shock mounts
My car does not make any unusual noise going over a speed bump at 10 mph.

If possible make a video of the noise and you might get more accurate conjectures - the site doesn't let you upload a video but you can post a link to your google drive, icloud, youtube, etc.
 
#10 ·
This is not what I expected from Subaru.
Your car insurance is not Subaru's fault, shop around as someone suggested. You can probably change insurance companies, get the coverage you need AND end up saving money compared to having bought the separate coverage. Also, while there are reports of people with cracking glass they're going to be the majority of what you see as people are more likely to complain than report "all is good". For every report here of a cracked windshield there are probably 10,000 of the same Outback on the road that DIDN'T get cracked glass...
 
#12 ·
Recommend putting the rear end on support jacks, chock the front wheels and crawl underneath and do a physical pull and shake on the suspension. Make sure the tires are all the way off the ground too, so you can detect any loose stuff in the rear. If you find something suspicious, use surveyor tape (bright orange) and wrap around the components in question to mark them. Don't use spray paint.
If you find the problem you can then take it back to the dealer, and when on the lift show them the areas you marked then they can get down to business.
Some may object to this method, but it is wise to know the underside of your car and get a creepy crawler too. Comes in handy.
 
#14 ·
A certain amount of thump is normal going over speedbumps in any car, but I'm somewhat alarmed that a bunch of people are hearing abnormal thuds or something. I trust that all of you have driven over speedbumps in many other vehicles and know what normal speedbump sound would be. I wish someone would make a video of the noise so that others could confirm "the same noise" or "mine is different". It's possible that one person's speed bump noise is different than another - sway bar end-link rattle/clunks sound different than a loose spare tire.
 
#17 ·
Hello- just want to give you some reassurance about your windshield. I had my Outback Wilderness for about a month when I got stuck behind a large truck which was spewing rocks in a tunnel. Long story short, my windshield took a direct hit and escaped with only minor scratches. Could just be luck, but I think your windshield is pretty tough 🙂
 
#18 ·
I don't know if any of you read Jalopnik articles, but a writer on there named David Tracee did a review on the outback Wilderness and said the clunking is the suspension topping out at full droop. I can confirm whenever I have heard the clunk it's been at full droop whether it be off of railroad tracks at a brisk pace or a deep hole on a gravel road.
 
#19 ·
Took delivery of my OBW end of June. Now has 12K miles on it, including back roads and trails in New Mexico and Utah, plus I'm a somewhat aggressive driver. Never had any "clunks" like those described here, even when driving with a heavy load.

As to the windshield, mine was hit by stones thrown up by other vehicles and did fine. Hail driven by hurricane-force straight line winds, not so much. My insurance covered replacement, including calibration.
 
#21 ·
From the Jalopnik article in question "Though visibility and traction were excellent, the Subaru Outback Wilderness did have a few issues off-road. The shocks topped out often, making a “clunk” noise in the cabin..." (Basically topping out, means the shock cannot extend any further - which, again, aligns with when I hear my clunk).
 
#25 ·
Is this a Wilderness-only issue? I have an Onyx and my car sounds normal when it goes over a speedbump fast - normal speedbump sounds, no unusual clunking or thunking or metallic click.
 
#27 ·
If we make a poll it might be good to have a reference video of the "wilderness speed bump sound" so that people can choose:
  • My wilderness makes that noise
  • My wilderness does not make that noise
  • My non-wilderness makes that noise
  • My non-wilderness does not make that noise.
 
#28 ·
My non-wilderness Premium doesn't make any noise over speed bumps and takes them better than my 4x4 truck.

As to windshields, after going through the original and one replacement Carlex, I switched to Pilkington and haven't had issues since. This isn't to say Pilkington is bulletproof, but they do seem to be more durable than Carlex. My Safelite tech noticed the Pilkington was heavier than the Carlex, which does suggest thicker glass.