Received this email the other day.
Dear Subaru Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2013 model year Subaru Legacy and Outback vehicles.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
Subaru has determined that the steering column in your vehicle may not have been manufactured to specification. During the manufacturing process, the steering column shafts may not have been “press-fitted” sufficiently. This could allow the shafts to disengage without prior warning. If this were to happen, the driver would lose the ability to steer the vehicle and a crash could occur.
REPAIRS
To correct this condition, Subaru will replace the steering column at no cost to you.
WHAT YOU SHOULD DO
You should immediately contact your Subaru Dealer for an appointment to have this repair performed at no cost to you. If you prefer not to operate your vehicle until repairs are made, please contact your nearest Subaru dealer to make arrangements to have your vehicle towed to that dealer at no cost to you.
There are several important precautions you should take until this repair has been performed. Never adjust the steering wheel tilt/telescopic position while driving. This may cause loss of vehicle control and result in personal injury. This applies even after the steering column in your vehicle has been replaced. The following precautions should be observed while the vehicle is safely stopped:
The actual time to replace your vehicle's steering column is approximately 45 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your dealer flexibility in scheduling.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru Dealer you can access our website at www.subaru.com or click the following link: Find a Dealer, input your zip code, and be instantly provided with your local Subaru Dealer's contact information.
For additional information and the most Frequently Asked Questions, please go to:
www.wqi45.service-campaign.com.
If you need additional assistance, please contact us directly:
Dear Subaru Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2013 model year Subaru Legacy and Outback vehicles.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
Subaru has determined that the steering column in your vehicle may not have been manufactured to specification. During the manufacturing process, the steering column shafts may not have been “press-fitted” sufficiently. This could allow the shafts to disengage without prior warning. If this were to happen, the driver would lose the ability to steer the vehicle and a crash could occur.
REPAIRS
To correct this condition, Subaru will replace the steering column at no cost to you.
WHAT YOU SHOULD DO
You should immediately contact your Subaru Dealer for an appointment to have this repair performed at no cost to you. If you prefer not to operate your vehicle until repairs are made, please contact your nearest Subaru dealer to make arrangements to have your vehicle towed to that dealer at no cost to you.
There are several important precautions you should take until this repair has been performed. Never adjust the steering wheel tilt/telescopic position while driving. This may cause loss of vehicle control and result in personal injury. This applies even after the steering column in your vehicle has been replaced. The following precautions should be observed while the vehicle is safely stopped:
- Before driving the vehicle, ensure the front wheels respond when the steering wheel is turned.
- Do not adjust the steering wheel tilt/telescopic position until this repair is made. This may cause loss of vehicle control and result in personal injury.
The actual time to replace your vehicle's steering column is approximately 45 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your dealer flexibility in scheduling.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru Dealer you can access our website at www.subaru.com or click the following link: Find a Dealer, input your zip code, and be instantly provided with your local Subaru Dealer's contact information.
For additional information and the most Frequently Asked Questions, please go to:
www.wqi45.service-campaign.com.
If you need additional assistance, please contact us directly:
- E-mail: Go to www.subaru.com and select “Contact Us”.
- Telephone: 1-800-SUBARU3 (1-800-782-2783)
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET - U.S. Postal mail: Write us at Subaru of America, Inc., Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.
