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GEN 6 Outback software Gigathread

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#1 · (Edited by Moderator)
I recently purchased a 2020 Outback Onyx, to complement my 2018 Legacy. Love it. However, I’ve identified several software bugs, that I would like to see fixed. Are you seeing the same issues?

1. The mapping software does not provide the cross-street names on its route, regardless of how close I zoom in.​
2. The radio sound customization does not retain its settings and defaults back to a natural position.​
3. The Auto Start/Stop needs to stay in the position you choose until you change it. The same is true with the Auto Vehicle Hold.​
4. Daylight Savings Time is not working.​
5. The cell phone volume is a confusing mess.​
6. A Bluetooth-connected phone will not sound alerts for new emails, text messages, or any other type of sound alert.​

I've read the manual, checked all the settings, and worked with my Subaru specialist and she can't find a way to resolve these issues.

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As requested I'm editing first post to provide shortcuts to information so
that no one has to read through 450+ pages to find files or links to them.

Post 9075 is where discussion of latest update begins.

Posts 9078 and 9079 includes the PDF instructions for doing the update.

Update files courtesy of member chvvkumar:

If links change or new posts contain updated files, these links can be updated
by sending a moderator a pm with the new link(s). Best to include more than
one moderator in the pm.
Regards,
Micron.
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#2 · (Edited by Moderator)
Definitely there is some clunkiness, but I have some workarounds and solutions to these.

1. Hit the little arrow on the left side of the nav twice to shift around the perspective. That setting shows street maps, but as far as I can tell there's no way to save your selection. The nav map in general is pretty disappointing. The contrast is terrible.​
2. You need to set both your user profiles. There are two profiles you set up, one is for your seat position, and the other is for your phone and audio configs (so I suppose you really probably just need the audio/phone one set up). Once I had those setup, I did indeed have to set my audio configs again, but it has saved them going forward.​
3. Nice thought but it works that way to get fleet-wide fuel savings and doesn't count if the setting can be disabled. No car will let you persistently disable auto start/stop. It would def be cool if you could create shortcuts directly to specific toggles. Auto hold, I don't know why it doesn't persist, but I've also never seen a car that allows it, so I assume there is a safety rationale for it.​
4. I set my time zone to auto and daylight savings to auto, and it's been working correctly. My car was delivered with the time zone set to EST and daylight savings was manual.​
5. This is a weird one. I had some weirdness on day 1 where the audio from my Bluetooth-connected phone had to be cranked up to 35. Next day, volume levels around 15 are fine for everything. I think I probably had the volume output on the phone itself set low that first day. I dunno, I haven't made a call yet, and I have heard people have issues, so yeah, the volume controls are a bit of a mess. There is a volume menu that lets you control the volume for a bunch of different things, but I guess maybe there are some other things it hides.​
6. I don't understand this one. I don't remember getting alerts for this stuff in my old car either. Texts show up on the screen. This may be a phone OS thing more than the car.​
 
#5 ·
Definitely there is some clunkiness, but I have some workarounds and solutions to these.

1. Hit the little arrow on the left side of the nav twice to shift around the perspective. That setting shows street maps, but as far as I can tell there's no way to save your selection. The nav map in general is pretty disappointing. The contrast is terrible.

2. You need to set both your user profiles. There are two profiles you set up, one is for your seat position, and the other is for your phone and audio configs (so I suppose you really probably just need the audio/phone one set up). Once I had those set up, I did indeed have to set my audio configs again, but it has saved them going forward.

3. Nice thought but it works that way to get fleet wide fuel savings and doesn't count if the setting can be disabled. No car will let you persistently disable auto start/stop. It would def be cool if you could create shortcuts directly to specific toggles. Auto hold, I don't know why it doesn't persist, but I've also never seen a car that allows it, so I assume there is a safety rationale for it.

4. I set my time zone to auto and daylight savings to auto, and it's been working correctly. My car was delivered with the time zone set to EST and daylight savings was manual.

5. This is a weird one. I had some weirdness on day 1 where the audio from my bluetooth connected phone had to be cranked up to 35. Next day, volume levels around 15 are fine for everything. I think I probably had the volume output on the phone itself set low that first day. I dunno, I haven't made a call yet, and I have heard people have issues, so yeah, the volume controls are a bit of a mess. There is a volume menu that lets you control the volume for a bunch of different things, but I guess maybe there are some other things it hides?

6. I don't understand this one. I don't remember getting alerts for this stuff in my old car either. Texts show up on screen. This may be a phone OS thing more than the car.
One reason you do not want AVH to engage automatically is if you go through a car wash and forget you had it on.
 
#6,187 ·
I just installed an Autostop Eliminator yesterday in my 2020OBT and it works great!
 
#4 ·
I recently purchased a 2020 Outback Onyx, to complement my 2018 Legacy. Love it. However, I’ve identified several software bugs, that I would like to see fixed. Are you seeing the same issues?

1. The mapping software does not provide the cross-street names on its route, regardless of how close I zoom in.
2. The radio sound customization does not retain its settings and defaults back to a natural position.
3. The Auto Start/Stop needs to stay in the position you choose until you change it. Same is true with the Auto Vehicle Hold.
4. Daylight Savings Time is not working.
5. The cell phone volume is a confusing mess.
6. A Bluetooth connected phone will not sound alerts for new email, text messages or any other type of sound alert.

I've read the manual, checked all the settings and worked with my Subaru specialist and she can't find a way to resolve these issues.
1. This isn't a bug, but how the system is designed to work. Press the little arrow above the direction on the left. If you cycle through it, you'll find a mode that shows more street names than other modes.
2. The sound customizations do occasionally not retain settings. However, you have to set these customizations per profile and per source. It can seem like they are setting back to default, but many owners aren't realizing these are unique to each profile & source and it seems confusing. I think this is a design issue, but not really a bug. However, I have experienced actual bugs where it totally doesn't work at all.
3. This isn't a bug, but a feature from the EPA. Take it up with the government.
4. DST is working fine for me, though you might need to set it in the settings.
5. I've not experienced any issues with phone volume. Call someone. Turn up volume on phone all the way. Then turn up volume with the steering wheel volume switch.
6. Probably a safety feature? It is illegal to text and drive in my state due to the number of accidents and deaths that have resulted from distracted drivers.
 
#6 ·
Issue 1. yes, that worked. Very strange that a GPS doesn't default to street names while driving.
Issue 2. That's what I'm seeing as well. Works for a while, then goes back to default.
Issue 3. Bummer. Big brother does it again.
Issue 4. Turns out this is a known bug with the system in the 2020 Onyx. Subaru will hopefully release a fix for this.
Issue 5. The manual does not cover the multiple setting implication with my system. My wife's 2018 Legacy works great. I spent a lot of time messing with it and I think I found a way to make the volume work, but it's completely backwards of how it should work.
Issue 6. According to the manual, you are suppose to get alert sound and there is a setting for it, it just doesn't work.
 
#23 ·
If not when do we expect one and what do you think will be in it?
Approximately January, as per our recent (this morning) training. There will about 150 some odd updates made. Increasing the size of the fan speed toggles, making Apple Car Play figure out the screen size automatically instead of having to change it on your phone - all sorts of tweaks that they've been listening to feedback on.

The vehicle is designed for FOTA - Firmware Over The Air - updates. So you can hook it up to your home wifi if it'll reach and let it download the updates itself. And not only will it be a running installation update from the factory, it'll be able to update ALL the new Outbacks, back to the first units off the line.
 
#10 ·
I am betting not for a while. As the system has only been out on the market for a few months. They need to get the bug reports to the engineers and then to give them time to fix them to see if the fix creates new bugs. It takes time. Having supported software devs for so long, I kind have gotten to know their software cycle (sprints).
 
#15 ·
Ughh...making me a little worried. First time Subaru buyer with the 2020 OB so far my wife loves the car. My 2 biggest gripes are the CarPlay (very small) use with the giant screen and the lack of space in front for stuff. However the folks I know who own Subaru’s all seem to love them. Stuff aside I feel better putting my wife and kid in that car everyday knowing it’s a very safe vehicle
 
#19 ·
Ever hear the expression: "be careful what you wish for"?

A few days ago, the update for my 2019 wo/NAV was made available over WiFi. That installed easily enough. Since then though, my Android Auto which had been practically rock solid has been much less so. :mad:

I wish now I hadn't upgraded!

I'm sure they fixed some bugs, but may have introduced others...
 
#44 ·
Software update suggestions:
(1) For the love of God, fix the EQ so it doesn't randomly reset about 1/3 of the time between starts.
(2) Change the number of presets from 18 to 36. Toyota has had 36 for years. You want to be at least as good as Toyota, right? This is a very minor coding change. If we can't get more presets, AT LEAST let us scroll to the right from presets 13-18 to get to 1-6 and let us scroll to the left from presets 1-6 to get to 13-18.
 
#45 ·
Hi guys! We just bought a 2020 Outback with CarPlay, and got the CarPlay mainly for gps navigation, and we’re very disappointed. Main gripe is the screen size, but also contrast and readability. Will any of the future updates being discussed here fix these issues? (using iPhone X on 13.2) If not, can the Factory Navigation head unit be bought and installed by a dealer in lieu of an update addressing the issue? I know it will cost, but it may be worth it to us, if it can be done.
 
#48 ·
I don't know why Garmin doesn't team up with auto manufacturers. I trust Garmin much much more than TomTom. I've had two Garmin GPS devices (Drive 50 and Drive 61 LMT) and both were bulletproof. I completely depended on them through thousands of miles of places with no cell coverage and they never gave me trouble and have some really useful features for road trips that even Google maps lacks.
 
#60 ·
@chvvkumar - the pics are pretty fantastic. hobby or profession?

w.r.t. engine parameters, you'd think (a) Subaru would allow someone to place up on their display a set of parameters of their choosing and allow that custom display to be something the customer can save and call up again later, and (b) Subaru would enhance the voice recognition so that the driver could verbally ask for the value of a number of parameters (oil temp, coolant temp, transmission fluid temp, battery voltage, etc), and (c) like the 2020 and other manufacturers, they would fix the voice recognition so a person can direct vocal commands to the head-unit for it to process the request, or to Android Auto or Apple Car Play.

please Subaru, step up your programming game.
 
#63 ·
@chvvkumar - the pics are pretty fantastic. hobby or profession?

w.r.t. engine parameters, you'd think (a) Subaru would allow someone to place up on their display a set of parameters of their choosing and allow that custom display to be something the customer can save and call up again later, and (b) Subaru would enhance the voice recognition so that the driver could verbally ask for the value of a number of parameters (oil temp, coolant temp, transmission fluid temp, battery voltage, etc), and (c) like the 2020 and other manufacturers, they would fix the voice recognition so a person can direct vocal commands to the head-unit for it to process the request, or to Android Auto or Apple Car Play.

please Subaru, step up your programming game.
Just a hobby :)
 
#94 ·
Question: when I go into check for updates how long should I expect to wait on updates? Our Internet is fast (200/20) but when I've checked for updates it sits there forever (okay, maybe 5 minutes) and never gets out of "checking for updates" dialog box. Should it take that long or longer to check for updates? The car is connected to our 2G WiFi at the house.