Hi all. Hoping someone can double check this. So long story short, we had a tow hitch installed on our 2015 OB by U-Haul two weeks ago and this past weekend we purchased a new 2021 lightweight trailer that our OB would be able to pull (less than 1.7k weight and 165 tongue weight). But when we went to pick up the trailer, we found out that U-Haul had given us a flat four pin connector, and not a 7-pin connector which apparently is standard for most trailers in order to pull them. So we couldn't take it home that day (grr).
next day, I went to U-Haul to inquire about getting the 7-pin installed and was told they didn't have anything U-Haul manufactured, so they couldn't help us. We did find an adapter at that turns our 4 pin into a 7-pin, but it does not work with the electric brakes and does not charge the battery. So it's just a holdover for now. It let us take home the trailer (yay) but now we have to find someplace that will install a 7-pin connector and brake assist.
So here's my question: when we called up Subaru to see if they could install something like that, the tech said that Subaru does not manufacture any parts for a 7-pin connector, and therefore could not help us. Is that true?? Subaru cannot install a supposedly common adaptor on their own cars?
How have you all tow a trailer with your outbacks? Do you use the 4 flat pin? The 4 pin to 7 pin adapter? Or did you find some place to install a 7 pin on there for you with brake controller/assist?
next day, I went to U-Haul to inquire about getting the 7-pin installed and was told they didn't have anything U-Haul manufactured, so they couldn't help us. We did find an adapter at that turns our 4 pin into a 7-pin, but it does not work with the electric brakes and does not charge the battery. So it's just a holdover for now. It let us take home the trailer (yay) but now we have to find someplace that will install a 7-pin connector and brake assist.
So here's my question: when we called up Subaru to see if they could install something like that, the tech said that Subaru does not manufacture any parts for a 7-pin connector, and therefore could not help us. Is that true?? Subaru cannot install a supposedly common adaptor on their own cars?
How have you all tow a trailer with your outbacks? Do you use the 4 flat pin? The 4 pin to 7 pin adapter? Or did you find some place to install a 7 pin on there for you with brake controller/assist?