The front bumper cover is misaligned and has inconsistent joints as well as you can see the tabs on the bumper cover in the driver’s side. This is a 2019 Touring model that was a CPO vehicle. I maintain that this should have been noted and fixed during the inspection.
I took the car back to the dealer and had the sales person come out and take a look. He did so and went to get a sales manager. He came out and looked at it and was on the verge of accusing me of running into something and causing the misalignment. Good thing he didn’t go down that road. He had the sales guy drive the car to the body shop for an evaluation. They determined that the brackets needed to be replaced and that they would order the parts.
Today, I went in to have the brackets replaced. It took them about 45 minutes. They brought the car out and said this was the best they could do. I am still not satisfied. They claim it is a manufacturing defect and that I should go look at the new cars on the lot. I had already done that and found most of them were misaligned.
This was not a cheap car. I expect a CPO car to be above and beyond the rest.
I would be curious to hear about other Gen 5 owners to see if they have the same issues.
I took the car back to the dealer and had the sales person come out and take a look. He did so and went to get a sales manager. He came out and looked at it and was on the verge of accusing me of running into something and causing the misalignment. Good thing he didn’t go down that road. He had the sales guy drive the car to the body shop for an evaluation. They determined that the brackets needed to be replaced and that they would order the parts.
Today, I went in to have the brackets replaced. It took them about 45 minutes. They brought the car out and said this was the best they could do. I am still not satisfied. They claim it is a manufacturing defect and that I should go look at the new cars on the lot. I had already done that and found most of them were misaligned.
This was not a cheap car. I expect a CPO car to be above and beyond the rest.
I would be curious to hear about other Gen 5 owners to see if they have the same issues.