I ask my question with no disrespect...

What are you asking for here? Is this a rant? Or are you looking for advice?

I'm just trying to figure out how to help. It seems that you already have gotten the ball rolling to replace your car.

 

I ask my question with no disrespect...

What are you asking for here? Is this a rant? Or are you looking for advice?

I'm just trying to figure out how to help. It seems that you already have gotten the ball rolling to replace your car.

Good point, I did get into the ranting a bit. I am out of patience by now and worried for the future. I did want to get a translation of what the repair receipt mentioned, and also I am hoping for support to help me with my case. I got that in the other answers, so that's great.

 

I suppose you already have this TX lemon law information, but other readers may not.

lemon law repurchase calculation sheet

 

I did not have that. Thanks a lot, that is very helpful.

 

I don't understand completely what is on my receipt, if somebody could explain this to me that would be great.

''Replaced all related parts with TSB: 16-136-22R And brought transfer clutch gap back into specifications (0.85mm)
Installed transfer clutch housing with new sealer and torqued to specifications. Topped CTV fluid to specification. flushed transmission cooler and performed CTV relearn.''

Is the work on the CTV the result of the work on the clutch or was there a CTV problem also? And why was there a transfer clutch gap?

the repair is the multi plate transfer clutch. It’s not a different problem. The technical service bulletin on it lists it as a temporary repair, if the problem exists, that temporary repair is performed… the bulletin also says a revised repair procedure would be released at a later date.

no indication as to what a revised repair might be.

here is a thread created to explain what it is… Gen 6 - 2020-2022 Outback 2.4L Turbo: Vibration &amp...

 

the repair is the multi plate transfer clutch. It’s not a different problem. The technical service bulletin on it lists it as a temporary repair, if the problem exists, that temporary repair is performed… the bulletin also says a revised repair procedure would be released at a later date.

no indication as to what a revised repair might be.

here is a thread created to explain what it is… Gen 6 - 2020-2022 Outback 2.4L Turbo: Vibration &amp...

Thank you, very helpful.

 

Thanks a lot!

 

I have a 2020 Outback limted xt. Since I have had my car it has been regularly at the dealership with an endless list of problems and repairs.
These are the major ones:
The head unit has been replaced twice.
Due to vibrations when making sharp turns the packing of the clutch has been replaced, that did not fix it, they then replaced the central differential, that partially fixed it then they replaced the ball bearings.
That worked for about four months.
Now the problem is back, they have made another clutch repair and the problem is gone. For the time being.

I don't understand completely what is on my receipt, if somebody could explain this to me that would be great.

''Replaced all related parts with TSB: 16-136-22R And brought transfer clutch gap back into specifications (0.85mm)
Installed transfer clutch housing with new sealer and torqued to specifications. Topped CTV fluid to specification. flushed transmission cooler and performed CTV relearn.''

Is the work on the CTV the result of the work on the clutch or was there a CTV problem also? And why was there a transfer clutch gap?
This vibration problem keeps coming back, it seems they don't really know what's causing it. I actually brought an extended warranty for this car because there is always something broken. I have started a Customer Complaint with Subaru. I am in Texas and the lemon laws are very relaxed here. My dealership has always been very nice to me, I always get loan cars, they have done repairs which weren't covered for free, and they say they support me and want to try and get me into a new, non-lemon, car.

I just browsed the Texas Lemon Law posted by packout2.... compared to other states, I'm a bit puzzled as to why you think the Texas lemon laws 'are relaxed'. Seems pretty straight and to the point, and better than some state laws that I've seen. In addition, if this was a new car purchase, by law, you should have received a copy of the Lemon Law with the rest of your car's documentation. Even if your Outback was purchased used, it may be still covered under the factory warranty, and Texas Lemon Laws may still apply under the area of warranty performance.

From your comments, it sounds like you have a stand-up dealer who is making a good faith effort to make things right. You may be able to negotiate a good resolution that is quite acceptable to you. I went through a similar situation many years ago with a Toyota Camry, but unlike your situation, I came very close to launching a lawsuit against Toyota and the dealer. Not all manufacturers and dealers treat their customers as well as Subaru does.

So, take a deep breath, collect all of your documentation and notes that you have related to your car's problems, compare the repair records to where you are with the Texas lemon law's requirements, and then listen to what the dealer management offers to resolve the situation. Don't forget that you've already started a complaint process with Subaru Corporate, and they will be monitoring your situation.

Good luck!

 

Thank you, you have given me some peace of mind. My dealer is very supportive, they always provide loan cars. My sales person has actually promised to get me in a new car, but I don't know what he can do. My new car has been in the shop for about a quarter of the time I have had it. I do have all the paperwork of all the repairs, and my dealership has sent everything to Subaru. In fact my contact person told me they were extremely fast in sending it.

 

I had a similar scenario when I got my 2012 OB, I reached the precipice and simply got the sales manager and the service manager in the same room, acknowledged they were trying to make the best of a blown head gasket due to a known thermostat part failure as the last straw. My experience owning my FIRST Subaru has ended in the toilet. Lets fix that I said, as we are the only ones who know about this cars issues, which you can fix eventually and resell with low miles YOU WILL put me in a 2015 OB at the same financing I have on this OB. They made it happen as I did it without releasing the Kraken on them but they could see I wasnt fooling as I tossed the California lemon law in there as well.

 

My sales person has said for a while that he will do anything he can to put me in a new car. The dealership has been amazing, so different from many stories you hear. He said he doesn't want to buy back the car because they all know it is a lemon and they don't want to sell it to somebody else.

 

@packout2 this describes my wife- the only thing she wants is a moonroof and heated seats- She never uses half of the other functions and simply does not care..

 

I've always viewed buying a vehicle as a 3 part process. No great insight to be sure.

• Features
• Price
• Dealer

Finding vehicles which have the features you want at a price you can afford can be accomplished with a sheet of paper (features you want) and a computer (which vehicles have the features you want). Same for the price.

What is not so data driven is the dealer. Yes, there are reviews of dealers online, but they are subjective to a great degree.

When I have had several vehicles which met my feature and price requirements, I almost always go with the dealer I have personal experience with. In this situation, @subforx has personal experience with this dealer, which is much more important than an arbitrary list of features Subaru is supposedly trailing the other manufacturers.

Just my $0.25 (up from $0.02 due to inflation).

 

I've always viewed buying a vehicle as a 3 part process. No great insight to be sure.

• Features
• Price
• Dealer

Finding vehicles which have the features you want at a price you can afford can be accomplished with a sheet of paper (features you want) and a computer (which vehicles have the features you want). Same for the price.

What is not so data driven is the dealer. Yes, there are reviews of dealers online, but they are subjective to a great degree.

When I have had several vehicles which met my feature and price requirements, I almost always go with the dealer I have pesos experience with. In this situation, @subforx has personal experience with this dealer, which is much more important than an arbitrary list of features Subaru is trailing the other manufacturers.

Just my $0.25 (up from $0.02 due to inflation).

That is exactly what I did, made a list of features which were not negotiable and some which were important to me, max price, went online and started looking at cars, made a huge spreadsheet, rated the cars on the list, test drove the top ten, (and really test drove them), created and filled in a form after every test drive, brought it at a dealership everybody I know loves and highly recommends. And they were right, this dealership has gone above and beyond for me.

 

I was have 2019 outback limited, from very first, every 2k miles the engine oil light flashed and I have add oil. but after 5 or 6 visit, the Subaru 4S can't fixed it, then they bought it back and gave me new 2020 outback limited for no cost.

 

then they bought it back and gave me new 2020 outback limited for no cost.

The way this reads, your first one got bought back by Subaru (loan paid off, or a check cut directly to you if you didn't finance) and then they handed you the keys to another with no money changing hands in regards to the new one. I assume this wasn't the case?

 

I think when I told the Subaru Advocacy person that I thought my '22 was lemon it hit home. I have had it in 3x for the blank screen. She arranged for an engineer to come to the dealer and check out my problem. My new CCU is getting installed Monday

 

I have had the whole head/screen/computer unit replaced twice. i also have had my amplifier exchanged once.

 

Yes, they will send a engineer to the dealership (where’s your car have regular maintenance), the engineer was installed a computer tool in my MY2019 outback. I loved my MY2020 Outback limited.

 

Well... the Subaru representative apparently thinks that with the temporary repair all problems are done and he will call me end of the month to discuss some ''goodwill options''.

 

i'm taking my car back in for a second time for the same vibration/moaning when turning and accelerating at low speed issue.

anyone hear of any updates on this "repair"?

 

Update: I had a long call with Subaru last week and they did propose a buyback option, it's not quite clear if Subaru is buying back my car or the dealership. I am going to have my car appraised tomorrow and I hope things will be more clear. But it looks as if I am going to change into a new, hopefully more reliable, car.

 

realize that the dealership appraisal value may not reflect an independent appraised value. The value can be negotiated.

 

You would think they would provide you what you paid ? Is this not how the normal lemon law goes or is it due to the age of the car. You might do better selling it to carvana? Make sure you compare..

 

the Subaru buyback offer is different than a lemon law filing. At this point it may not qualify for lemon law which is different in each state. the value of the vehicle is dictated by a number of factors and is not simply what a buyer paid for it.

 

@packout2 That makes sense, Hopefully they will be fair... best of luck to op.

 

Good luck!

 

@Aafke.Art don't settle on the first offer. While I am under NDA for when my vehicle was repurchased using a similar mechanism, my advice is generic to any negotiation.

 

Update, everything is fixed but I am waiting to turn in my car until I can order the 2023 model.

 

 

Im on my way to getting 42 k back if these guys can’t fix the drain issue with the battery then maybe Toyota has a car for me🤫