[JuzzySooby]

The dealer has the car atm so I can’t check the rear tire spare well.

it has rained heavily, but I wouldn’t say torrential. I only wash my car by hand never with a pressure washer or at an automatic car wash.

I do park it in my drive which has an incline - I wonder if this has anything to do with it????

 

[JuzzySooby]

Dealer just rang back, they said the problem is the ac drain was fully blocked – I told them I didn’t think this was the case due to the volume of water.

They swear it was completely blocked with dirt (did I mentioned the car is 2mths old).

Asked when they are replacing the carpets, they said they couldn’t as it was a technical fault with the ac hose. I said no – the carpets are damaged because of an acknowledged fault with your car, please fix it.

 

[JuzzySooby]

Just go the car back from the dealer, no new carpets. I explained I was highly scpetical of the blocked ac drain causing that volume of water in the rear footwell (both sides), esp as the front is dry.

was told that was the fault as diagnosed by the technican.

 

[JuzzySooby]

-- UPDATE --

It rained overnight and today, reasonable amount but not torrential. Went out to the car and lifted up the mats in the rear passenger footwell to check. What should I see, condensation and evidence of water.

Back to the Scooby dealer????

 

[JuzzySooby]

Water source evident. When I opened the drivers door water sloshed out

 

[JuzzySooby]

Car was back at the dealer earlier in the week for another day - no success. The strugle continues

 

[JuzzySooby]

The car went back to the dealer yesterday. They organised me a loaner for 3mths while they try to resolve the issue. I now have a base mode Forester to scoot around in. No heading to the snow in my new outback :-(

I guess the best thing I have on my side is the consumer laws in Aust. Which do provide some fairly strong protections. Fingers crossed they can find the source of the problem.

 

[JuzzySooby]

Car has come back from the dealer (they had it for the better part of a month). They have patched the joins on the seams, and replaced the carpets.

I will report back if that fixes the issue if if it persists.

In fairness they have made a sincere effort to resolve the problem.