I’ve done quite a bit of testing on my 2024 factory install wireless charger with my iPhone 15. Phone has a normal thin plastic case on it. With the case the phone will not gain any charge after 1/2 hour but will overheat and the charger will shut off (indicator light goes from blue to orange). Without the case the iPhone charges very slowly and still gets very hot, but not enough to shut down the charger after 1/2 hour.
I am not happy with this ongoing deceitful practice by Suburu. The charger does not work as expected on phones that have cases. Worse, iPhone says do not get your phone hot to avoid damage.
The right thing to do here is for Suburu to clarify upfront the functionality of these wireless chargers to avoid disappointing customers. If requested, Suburu should replace the wireless chargers with the tray assembly for free. The tray assembly costs $26 and the labor is about 15-30 minutes. There are YouTube videos that go through the process, which you can do yourself.
I am not happy with this ongoing deceitful practice by Suburu. The charger does not work as expected on phones that have cases. Worse, iPhone says do not get your phone hot to avoid damage.
The right thing to do here is for Suburu to clarify upfront the functionality of these wireless chargers to avoid disappointing customers. If requested, Suburu should replace the wireless chargers with the tray assembly for free. The tray assembly costs $26 and the labor is about 15-30 minutes. There are YouTube videos that go through the process, which you can do yourself.