Starlink9 didn’t work, calling them on the phone they suggested calling SOA customer advocacy department 800-SUBARU3, option 7, then option 3. First call no luck. Tried again and got a different person, very nice, created a case, emailed me a confirmation of the case and said I should hear something in a couple days. Sure enough I received a voice message today saying they had put a discounted renewal into MySubaru account. Logged in and discovered they gave me three years free with the option to extend even longer at a reduced rate. Pretty easy decision to take the longest term they offered, so I got 7 more years of Safety Plus for $225 vs $700. Since Starlink was one of the main reasons we switched to Subaru from Honda, who only offers their HondaLink version on the highest trim levels, it was an easy decision to buy the additional coverage at a great rate.
Along with 3 free years of the Safety Plus service, they gave me 6 months of the add on Security Plus that includes the remote services. Most of you want this for remote start, but for me the value is the stolen vehicle immobilizer and recovery service. After the 6 free months they have it set up for monthly renewal, but I’ll check then to see if the annual rate is available. Not a big difference, since it’s $50 annual or $5x12=$60/year when paid monthly. To me it’s worth it, especially since they gave the big discount on the more expensive Safety Plus service that you must have before adding the Security Plus option.
So the moral of the story is the same as others have mentioned: ask and you just might receive. Subaru continues to take good care of me both from the corporate level and at my local dealer. Yes I pay the dealer to do my work, but it’s worth it to know the job will be done right. When the mechanic came out to tell me my CVT fluid change at 48K looked fine but could have gone longer, and suggested 60K intervals going forward, I was sold.
Here’s the screenshot of the offer Subaru gave me. Probably going to pick up an Ascent soon so we’ll be a two-Subaru family again, and I’ll definitely be adding whatever the longest term they offer for Starlink on that vehicle too. We were leaning towards an Odyssey, but their infotainment screen is tiny compared to the big Outback screen we’re used to, which has now been added to the Ascent for 2023.