Just found out today my 2010 Outback has the same problem. Did Subaru come to the party or did you fork out the $1800 yourself?

 

My wife's 2010 Outback has the same problem. It started shuddering when stopping. Told them at Subaru when getting serviced and they took it for a drive and confirmed it was a torque converter. They said they will get back to me about fixing but never did. The car has done 130000kms. What would the cost be to replace including labour through Subaru?

 

Subaru at Crossroads Glendale just advised me that it will cost $4500 with the oil alone costing $500. Sounds like I'm getting taken for a ride. Anyone have any suggestions for a mechanic that can do it cheaper as I am selling the car. I'm on the Central Coast NSW. Thanks in advance.

 

So far what we know is that Subaru publically stated that a washer type part that is involved in the pressure release of the torque converter gets worn and eventually fails to release pressure. The effect is a stall. Same idea as if you forgot to press in the clutch as you come to a stop.

My guess is that the material this washer was made of was the wrong spec metal and wears too easily fouling up the pressure release process.

So a couple of things to keep in mind
#1 Subaru publically noted this was an issue
#2 Subaru probably has a supplier agreement on parts cost for replacing the faulty part
#3 The labor and repair is similar to a clutch job except its only one part they are replacing vs worn bearings, plates and clutch..


This all translates to the dealer repair should not be without Mother Subaru assistance $500 or more credit along with a low part cost for the replacement part. If a clutch job is $1000 dealer job this failed Tourque converter job shouldnt cost an owner more than $700 at the most.

$4500! Your dealer should be reported to the states attorneys office for scamming customers on trumped up fees and false charges.

 

Welcome subiesailor to Downunder where Subaru charge like a wounded bull.

 

Updates

Did anyone get updates from this?
I'm in Brisbane with an Outback 2011 with the same problem.
Took to Subaru and got quoted $3950 to replace torque converter.

In USA Subaru has recall 1.5M vehicles due to the same issue as this is a serious safety issue.

I have tried to escalate this with Subaru but no luck just yet. I'd appreciate if you guys could provide your updates.

 

I realize you are not in the USA, but printable information might help you win your case:

http://www.subaruoutback.org/forums...org/forums/104-gen-4-2010-2014/403601-tsb-16-90-13r-torque-converter-found.html